To set your business up for the greatest success, you need to understand the sort of issues you’ll deal with regularly, and have some plan of action to handle them. Following we’ll briefly explore several key tech issues your business is likely to encounter today, and how to counteract them.
Cybercrime is like the mirror image of “white hat” technology use. Presently, the global tech market is estimated around $5 trillion. But by 2021, it’s estimated that the black-hat “cybercrime” market will be worth $6 trillion.
That means right now, a fluctuation between the two put them on a similar plane in terms of the total impact. Modern businesses need cybercrime deterrent solutions to maintain the security of operations. Monitoring, support, firewalls, antivirus solutions, and the latest technology patches are all key means of fighting cybercrime, as is internal education.
II: Internal Employee Error
Some of the biggest threats to your company are going to develop internally. Employees will make mistakes by playing the wrong video at the wrong website, and downloading a ransomware virus onto your network. There are going to be issues where security is compromised owing to improper access protocol management pertaining to user names and passwords.
Working with MSPs or internal security groups to develop best-practices can be key here. Additionally, you’ll want to educate employees on how to operate securely throughout your company at intervals, as new threats develop in the tech world all the time.
III: Corporate Espionage
Competitors and governments that have something to lose from your success will try to sabotage you. Sometimes they’ll just steal information, sometimes they’ll deliberately try to malign your system.
This can happen from the outside or inside. Depending on your business, you may be a bigger or smaller target. Continuous monitoring and support is key in deferring associated impact from corporate espionage.
IV: Technological Transition Along Moore’s Law Lines
Every eighteen months or so, the ability of computers at the hardware level doubles on itself. Moore’s Law was observed by Gordon Moore in the sixties, and as yet technology hasn’t quite transcended it.
This means that your business will still need to upgrade in the near future. Such transition isn’t easy, and can be quite expensive—depending on your needs. Consultation helps you do so at a minimum of expense.
V: SLAs And SLM
Service Level Agreements, or SLAs, define what tech companies will provide for you in the event of some sort of technology issue. Check out this guide on using Service Level Management (SLM) solutions to help you ensure varying SLAs are in alignment with operations. Some divisions of your company need more or less service than others.
While it can be worthwhile to have some sort of “one-size-fits-all” tech solution, this may involve spending resources unnecessarily. SLM management ensures you’re getting the service you need at the level you need across operations. Without careful SLM and proper SLAs, the service you pay for won’t cover operational issues when they arise, and that’s an issue.
VI: Scaling Out
You’re naturally going to have to scale out your business at intervals; if not for the sake of Moore’s Law, for the sake of maintaining competitive viability. But scaling out can be quite expensive. Cloud computing options reduce costs for many businesses large and small. Additionally, solutions like VoIP (Voice over Internet Protocol) make scaling-out less costly.
VII: Transitioning To And Maximizing The Mobile Market
People access the internet today through mobile devices with greater regularity than through desktop devices. This transition happened in 2018, and with it, more mobile tech use will likely develop. The Internet of Things (IoT) is ever-expanding, and it’s wise to capitalize on this reality. But making such a transition can be difficult and costly without proper consultation.
Corporate espionage can lead to deliberate internal sabotage, but it’s just as likely some disgruntled employee or tech worker may be the culprit of technology damage. Also, external sabotage can happen from both under-handed clients and cybercriminals.
Contingency plans are necessary to sidestep such issues. Digital “quarantine” protocols are key, as are PAMs, or “Privileged Access Management” solutions. Only let the right people should have access to your data. Also, monitoring of applications on the cloud helps you keep a finger on the pulse of performance, as well as monitor for possible intrusion anomalies.
IX: Unconsolidated Software Between Departments
One department may use Apple software, another might use Microsoft software. Some programs could be compatible with either OS (Operating System), most won’t. Cloud computing options can provide solutions which are compatible across departments. Ideally, your technology should be consolidated so as to be in agreement even in diverse locations.
X. Backup And Data Recovery Considerations
BDR, or Backup and Data Recovery, is key in deferring pernicious downtime losses—which can be as high as $5,600 a minute for some enterprises. You need some sort of BDR solution in place. DRaaS, or Disaster Recovery as a Service, can also be useful here; again, consultation helps determine which solutions are most cost-effective for your business.
Maximizing Tech, Minimizing Issues
There are many tech issues businesses contend with today. There are just as many solutions. Thinking such possibilities out in advance, and planning response protocols, helps your business be ready when the unexpected forces you into action.
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