Corrective Action Program Best Practice 19 – Don’t Tolerate Condition Reports that are Substandard

A corrective action program is only as good as the condition reports that feed it. Every trend identified, every root cause pursued, and every corrective action implemented traces back to the raw material an assessor, manager, or frontline employee captured the moment a condition was observed. When that raw material is vague, incomplete, or sloppily written, everything built on top of it inherits the same weakness.

So why do so many organizations still accept condition reports that wouldn’t survive five minutes of scrutiny?

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