Organizational performance measures help leaders drive behaviors, trigger actions, and create alignment. In addition to providing timely decision-making information, performance measures serve as mechanisms to quickly communicate results-based performance information throughout the organization. To maximize these benefits, however, effected organization members must understand what drives performance measure outcomes in order to properly interpret indicated results and appropriately act on them. Common understanding and interpretation of performance indicators is most effectively achieved through precise documentation and broad communication of their drivers and results.
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