Corrective Action Program Best Practice 4 – Initiator Feedback

StrategyDriven Corrective Action Program Article | Condition Report | FeedbackActive employee engagement is critical to corrective action program effectiveness. Not only are engaged employees more dedicated to reporting the occurrence of adverse conditions and trends, they are more also more committed to identifying and implementing corrective actions. Subsequently, leaders should proactively involve employees throughout the corrective action process.[wcm_restrict plans=”48844, 25542, 25653″]

Ongoing condition report initiator feedback is one method of maintaining employee engagement with the corrective action program. Such feedback acknowledges the employee’s contribution during each step of the corrective action process including:

  • Condition Report Initiation: Acknowledgement of the issue by the initiator’s supervisor. When necessary, the supervisor requests additional elaborating/clarifying information from the initiator to be included with the condition report prior to its screening.
  • Condition Report Screening – Cancellation: Notification that the preliminary investigation revealed the problem to be a non-issue or below the issue reporting threshold. This feedback is often provided by the corrective action program supporting application.
  • Condition Report Screening – Closure: Notification that the preliminary investigation revealed the problem to be a duplicate of a previously submitted condition report or that no further actions were required and the report has been tagged and closed to trending. This feedback is often provided by the corrective action program supporting application.
  • Condition Report Screening – Resolution Assignment: Notification that the preliminary investigation revealed the need for additional corrective actions. Information identifying the work order(s) associated with these corrective actions is frequently included. This feedback is often provided by the corrective action program supporting application.
  • Corrective Action Completion: Notification that a corrective action related to the condition report has been completed. This feedback is often provided by the corrective action program supporting application.
  • Condition Report Closure – Condition Resolution: Notification that the condition report has been closed because all of the associated corrective action work orders have been completed. This feedback is often provided by the corrective action program supporting application.

Final Thoughts…

It is common for condition report feedback to be provided by the corrective action program supporting application. While efficient, this type of feedback is typically not the most effective or engaging. For more significant issues, managers should consider providing personal issue and resolution status feedback to the condition report initiator. Furthermore, these interfacing opportunities should be used to further engage the employee in developing and implementing the corrective actions.

On an ongoing basis, managers should encourage condition report initiators to follow-up with status and resolution questions or concerns and to engage with those working to resolve their reported issues. While such engagement should occur at any time, moments when feedback is provided should serve as a prompting for additional initiator interaction.[/wcm_restrict][wcm_nonmember plans=”48844, 25542, 25653″]


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

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