If you have your own company, you’ll know that there are lots of ups and downs with big challenges along the way, but you get through them, and your business improves. But it shouldn’t just be about coping day-to-day, week-to-week, running a successful business is all about careful planning, deploying some strategic thinking, and making sure you have a sustainable structure in place, which both delivers profits and looks after your staff. Here are some of the key ingredients for building a successful company.
Building or online?
It’s the question most businesses, new and recently established, ask themselves these days. Do we need a big office or a physical store front to run our company and sell to our clients? Or can we just concentrate online, with a smaller office set-up?
Whichever way you decide, you’d be foolish not to get a great-looking website up and running – if you haven’t already done so. It’s become one of those must-haves for all types of businesses. For you, as a business owner, the costs of developing an online shop window is relatively minimal when you compare to how much extra revenue it could bring in, not just locally, but also potentially from around the world.
When you do have a website, make sure it does what it says on the tin, and clearly defines your products and services with company branding. It also needs to take the user, your potential client, on a journey – hopefully netting you a new sale! If you don’t have the capability in-house to get a website up and running, then think about employing the services of a design agency. They can also help with SEO, or search-engine optimization, so that your website stands out online!
Care for your staff
Without the hard work and commitment of your staff, you’re unlikely to have a successful business – certainly not one that is sustainable. So, it’s crucial that you look after all your workers. That means rewarding them with a financial package that reflects their skills and abilities, but it’s also about creating a space and atmosphere, where your team feels respected, valued – and they have room to grow and develop.
If you have an office or store, then you also need to be putting health and safety considerations at the top of your priority list – ensuring that you meet government legislation. Your staff need to know the procedures, what to do in different situations – so that everyone is protected in the workplace. You or one of your colleagues needs to become a safety professional. There are lots of safety training workshops and events out there to help you.
Look after your clients
When you set up your business, you will have no doubt researched the market around you by looking at the opposition and defining who your clients are, and how you need to target them. It’s important that you keep up the momentum during the life-cycle of your company, to ensure that you maintain a healthy interest in your customers’ needs and aspirations when it comes to buying your products and services.
Stay connected with your customers and give them a reason to want to come back to you for more. That could be through a promotion, a VIP offer or an ongoing incentive program. Don’t rest on your laurels. Your clients need to be looked after, nurtured – and they need to feel like you’re in a business relationship for the long-term.
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