Implementing An Effective eCommerce Strategy: A Guide
You’ve done your research and decided that going branching out onto the worldwide web is the best decision for your business. But how do you actually go about implementing that? Building an online store and an eCommerce website requires a sophisticated content management system and a strategy that combines many separate elements. Not sure where to begin? Here is a guide to help you transition to the wonderful world of eCommerce.
Finding your online voice
Firstly, you will need to think about how you want to present your company online. What sort of tone do you want to have? Formal and serious or open and friendly? You will need to consider your product or service descriptions, as your online voice will play a big role in this. If you’re not sure how to go about this, looking at your competitors is a good place to start. How are they presenting themselves? How do they describe their products? Your descriptions will require keywords that online users search for in search engines, as well as being compelling enough to convince your customers to buy.
You’ll also need to take professional quality photos to accompany your inventory, as eCommerce relies heavily on visually appealing interfaces and imagery.
Setting yourself up
The second thing you will need to do is set up your website. This can be done independently, through platforms such as WordPress, or through a professional website designer. You need to ensure that your website is easy to navigate, has a clean and sharp design, and holds all the information your customers might need.
For much large organizations, especially those running ERP, eCommerce will be part of a wider strategy. This is usually outsourced to companies who can implement comprehensive product suites, such as Omnia, which ensure you offer up real time data under the secure umbrella of the ERP infrastructure.
Create a marketing plan
Doing business online comes with many benefits, including the vast array of marketing techniques and tactics for you to utilize, many of which are either free of charge or inexpensive to use.
Take social media for example. Especially due to changing algorithms on media platforms, you should strongly consider paid promotion due to the accurate targeting options on offer. However, you can do a lot for your business by simply engaging with customers on sites like Facebook and Twitter. Regular posting shows consumers you are active and involved with your customer community, and can be a good way of showing your strengths and previous customer loyalty. Many people go straight to social media when checking out a business, as it is the perfect insight into who you are. It will certainly give your brand a stronger, more personable identity.
Focus on customers
In the face of fierce online competition, remember that your strongest strategy weapon is prioritizing your customers. Social media users respond well to brands that build and nurture meaningful relationships, while Google is constantly updating its algorithm to favor those who give greater precedence to the customer experience.
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