Unified communications sounds like another corporate buzzword, the sort of thing that a bouncy, over-eager sales rep would try and sell to you with vague promises of efficiency and taking your business to the next level. Regardless, there are a number of perfectly valid reasons that introducing a unified communications system into your business is a smart move and one that virtually any business can benefit from.
Really small businesses, where you and your coworkers are few enough and close enough that you can simply speak to each other, won’t benefit from unified communications. However, any business that consists of multiple departments and requires that employees are able to efficiently and easy communicate with one another will benefit from unifying their systems.
Easier to Manage
Having a single, unified system is much easier to maintain and to manage than having a number of different, disparate systems. All of your unified communications go through a single server and can be managed through a single interface. You don’t need to have any hardware on-site, instead everything is hosted in the cloud. Should there be any hardware issues, then backups can take over, meaning that for your business there is little to no interruption in service.
Instead of paying for a number of different products, each of which have to be individually managed, a unified communications system is largely cloud-based and the only cost to your business is a subscription fee. For that fee you will be covered in the event of any issues at no extra charge. If yours is a business that needs to make phone calls to other branches or locations, then making these calls using a VoIP (Voice over IP) protocol, such as SIP Trunking as offered by Masergy, is cheaper and more reliable.
Reduce Your Carbon Footprint
Consumers are more vigilant than ever when it comes to demanding that the companies they do business with minimize their carbon footprints. Even if customers are not actively selecting businesses because of their green credentials, being able to tell them that your company takes environmentalism seriously makes it much easier to market your products and services. Switching to a unified communications system is a simple yet very effective means of reducing your carbon footprint and boosting your business’s green credentials.
By unifying all of your communications systems you will make it much easier for your workers to get to grips with the most effective ways of communicating with one another. Even if every member of your team has to learn how to use the new system, once they have done so, you will notice some major productivity gains, gains which would be hard to obtain any other way.
A unified communications system offers numerous advantages to any business. The benefits that they bring more than justify the financial cost, as well as the time that you will need to invest in training your team in using the new system.