Communication is one of the key tenets of any business. Without clear communication, things just don’t get done, and start to fall apart. Whether your business’s communication is good or bad though, there’s always room to streamline, and doing so can have huge benefits for your company.
There are many ways you can look to improve your communication, both internally and externally, and find the systems that are going to allow your business to offer a better service.
Here, we take a look at five ways in which you can streamline your business communications.
Clearly Define Roles
When you’re working on an important project, it’s important that everyone clearly understands their roles. If everyone’s roles aren’t clear, that’s when communication can break down, as nobody knows who they need to communicate with.
You may think you have defined someone’s role within the project, but it really needs to be made sure that they understand exactly what that role is and what they’re responsible for.
Have a Point Person
You need to have a person at the top who is in charge of the project. Otherwise, different pieces of information can get passed around certain pockets of the project without ever making it to the person who’s actually in charge.
Communication needs to flow through the point person, who decides what to do with the information and how to proceed. Otherwise, people begin to communicate as individuals rather than as a team.
Bring Your Communication Together in One Place
We have so many different ways of communicating these days, which in many ways is great, but it also brings its own problems. Every minute someone spends trying to remember if they received that important piece of information through email or an instant messenger is time wasted, and this time can really add up.
Bringing your different communication channels together through unified communications (UC) with a company like Code Software can help streamline your team’s communication, making it more efficient and effective.
Make Use of the Data
When you use a UC system, you have access to so much data that allows people to learn about the way they communicate and improve their performance.
When it comes to communication with the customer, there are so many variables that happen in every call, so it can be difficult to judge how you’re performing. It’s only when you have access to all the data that you can see which areas you can improve on.
Make Rules for Different Communication Channels
Another way to overcome the problem of having too many communication channels is by having different rules for each communication channel. For example, if you’re seeking someone’s opinion, it can be quite tricky to do it through written word because it’s hard to understand tone in writing.
So, you can make the rule that if you’re seeking an opinion it has to be through a voice call rather than instant message. There are many different rules you can put in place to suit your business needs and further improve upon communication.