Have you ever been confronted by a customer’s challenge that your product or service quality just isn’t what it used to be? Or notice the number of quality defects in your products or services has somehow increased over the past months, quarters, or years? Or felt so much pressure to get something done that you deemed the quality to be ‘good enough for government work?’
All of these are signs of standards creep; not a beneficial raising of the bar but rather an allowance of ever worsening performance.
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