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The Exchange: Four Tips for Having Conflict-Busting Conversations in the Workplace

A long-time consultant is offended by something a new salesperson said on a conference call and is threatening to leave. And an employee in marketing is furious about being passed over for a promotion in favor of her coworker and is trying to discredit her. These are just a couple of examples of the workplace conflicts that take up 42 percent of the typical manager’s time. The trick to moving past these conflicts and on to increased productivity for everyone at your organization is knowing how to broach the topics in a way that leads to improved working relationships.

Disagreements, disputes, and honest differences are normal in any workplace. When these normal occurrences are treated as opportunities for exploring new ideas about projects, they can become catalysts for increased energy and productivity. Getting to that place starts with an honest discussion.

The following tips – excerpted from The Exchange – will teach you how to turn your next meeting with conflicting employees into a productive conversation.


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About the Authors

Steven P. Dinkin is president of NCRC. He received his law degree from George Washington University, where he taught a mediation clinic as an adjunct law professor. He has also taught mediation courses in the United States, Europe, and Latin America. For several years with the Center for Dispute Settlement in Washington, D.C., Steve served as an employment and workplace mediator for the Equal Employment Opportunity Commission and other federal agencies. In 2003, he moved to San Diego to lead NCRC. His experience managing a talented and opinionated staff has contributed to the realism of this book. To read Steven Dinkin’s complete biography, click here.

Barbara Filner was the director of training for NCRC from 1984-2010. She currently works as a consultant for NCRC. Barbara has a master’s degree in teaching from Indiana University and has worked as a teacher, a labor union official, and an analyst in local and state government. She has designed and conducted workshops on mediation and conflict resolution in the workplace in both the United States and Europe. She has lived in Pakistan, India, and Egypt, and thus brings a multicultural perspective to this book. She has also co-written two books about culture and conflict, Conflict Resolution Across Cultures and Mediation Across Cultures. To read Barbara Filner’s complete biography, click here.

Lisa Maxwell is currently the director of the training institute at NCRC. She has traveled all over the world as a trainer for NCRC for almost 20 years. Lisa has a master’s degree in education from San Diego State University and has developed curricula and taught courses at the high school and university levels. Mrs. Maxwell developed and is the lead trainer in The Exchange Training. Lisa has worked with businesses, with the military, and with nonprofit organizations on finding creative, effective ways to manage conflicts. To read Lisa Maxwell’s complete biography, click here.

To learn more about the NCRC, or to attend one of its upcoming training sessions, visit its Web site, www.ncrconline.com.

StrategyDriven Podcast Series

StrategyDriven Leadership Conversation Episode 6 – Developing a Collaborative, Productive Culture

StrategyDriven Leadership Conversations focus on the values and behaviors characteristic of highly effective leaders. Complimenting the StrategyDriven Management & Leadership articles, these conversations examine the real world challenges managers face every day that are not easily solved with a new or redesigned process and instead demand the application of soft leadership skills to achieve a positive outcome.

Episode 6 – Developing a Collaborative, Productive Culture examines how leaders can develop a collaborative, productive culture where conflict is used constructively to better the organization’s overall performance.

Additional Information

Complimenting the outstanding insights Diane shares in this edition of the StrategyDriven Leadership Conversation podcast are those found in her article, Leadership and Conflict: For Better or for Worse. Diane’s book, Win at Work!, can be purchased by clicking here.
 
 
 
 
 
Final Request…

StrategyDriven Leadership Conversation PodcastThe strength in our community grows with the additional insights brought by our expanding member base. Please consider rating us and sharing your perspectives regarding the StrategyDriven Leadership Conversation podcast on iTunes by clicking here. Sharing your thoughts improves our ranking and helps us attract new listeners which, in turn, helps us grow our community.

Thank you again for listening to the StrategyDriven Leadership Conversation!


About the Author

Diane Katz is author of Win at Work! and President of The Working Circle, a management consultancy providing organizational development, human resources, and team building training and coaching. For over 15 years, Diane has helped executives and managers in manufacturing, construction, technology, healthcare, government, and nonprofits better deal with workplace conflict using her unique, 8-step non-confrontational method, The Working Circle. To read Diane’s complete biography, click here.

Want to learn more about effectively managing workplace conflict? Visit Diane’s website, www.TheWorkingCircle.com.

StrategyDriven Podcast Special Edition 43b – An Interview with Diane Katz, author of Win at Work!, part 2 of 2

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.

Special Edition 43b – An Interview with Diane Katz, author of Win at Work!, part 2 of 2 examines how to deal with workplace conflict in a non-confrontational manner that enables everyone involved to win and the organization to function more productively. During our discussion, Diane Katz, author of Win at Work!: The Everybody Wins Approach to Conflict Resolution shares with us her insights and illustrative examples regarding:

  • the masculine and feminine approach to handling conflict and the aspects of each that should be used to approach conflict resolution constructively
  • an 8-step, non-confrontational method for resolving conflict in the workplace – The Working Circle
  • actions leaders should take to improve their conflict resolution skills
  • additional actions leaders should take to help their peers and employees better handle conflict

Additional Information

In addition to the invaluable insights Diane shares in Win at Work! and this special edition podcast are the resources accessible from her website, www.TheWorkingCircle.com.   Diane’s book, Win at Work!, can be purchased by clicking here.

Final Request…

The strength of our community grows with the additional insights brought by our expanding member base. Please consider rating us on iTunes by clicking here. Rating the StrategyDriven Podcast and providing your comments online improves our ranking and helps us attract new listeners which, in turn, helps us grow our community.

Thank you again for listening to the StrategyDriven Podcast!


About the Author

Diane Katz is author of Win at Work! and President of The Working Circle, a management consultancy providing organizational development, human resources, and team building training and coaching. For over 15 years, Diane has helped executives and managers in manufacturing, construction, technology, healthcare, government, and nonprofits better deal with workplace conflict using her unique, 8-step non-confrontational method, The Working Circle. To read Diane’s complete biography, click here.

StrategyDriven Podcast Special Edition 43a – An Interview with Diane Katz, author of Win at Work!, part 1 of 2

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.

Special Edition 43a – An Interview with Diane Katz, author of Win at Work!, part 1 of 2 examines how to deal with workplace conflict in a non-confrontational manner that enables everyone involved to win and the organization to function more productively. During our discussion, Diane Katz, author of Win at Work!: The Everybody Wins Approach to Conflict Resolution shares with us her insights and illustrative examples regarding:

  • the harmful impacts destructive conflict has on an organization
  • traits that make conflict destructive rather than constructive
  • observable behaviors, policies, and other structures organizations plagued with ongoing internal conflict possess
  • why destructive conflict goes unresolved

Additional Information

In addition to the invaluable insights Diane shares in Win at Work! and this special edition podcast are the resources accessible from her website, www.TheWorkingCircle.com.   Diane’s book, Win at Work!, can be purchased by clicking here.

Final Request…

The strength of our community grows with the additional insights brought by our expanding member base. Please consider rating us on iTunes by clicking here. Rating the StrategyDriven Podcast and providing your comments online improves our ranking and helps us attract new listeners which, in turn, helps us grow our community.

Thank you again for listening to the StrategyDriven Podcast!


About the Author

Diane Katz is author of Win at Work! and President of The Working Circle, a management consultancy providing organizational development, human resources, and team building training and coaching. For over 15 years, Diane has helped executives and managers in manufacturing, construction, technology, healthcare, government, and nonprofits better deal with workplace conflict using her unique, 8-step non-confrontational method, The Working Circle. To read Diane’s complete biography, click here.