Use of procedures and work instructions helps increase performance consistency between individuals conducting these documented activities and between repetitive performances by one person. Such consistency promotes the error-free performance necessary for high-risk and high-quality operations. However, the use of procedures slows progress and limits productivity. Since not all activities demand a high degree of consistency, a graded approach to the application of a procedure use standard is warranted.
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About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.
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