The majority of customers prioritize good service when they’re choosing a company to deal with and they certainly won’t become repeat customers if they don’t feel that your customer service is up to scratch. That’s why it’s vital that you know how to make the customer experience perfect every single time. There are a lot of things that you should be doing, but it’s equally as important to understand the things that you shouldn’t be doing. These are the biggest customer service mistakes that you could be making right now.
Not Taking Advantage Of Technology
Technology is a great asset for businesses and you’re really letting yourself down if you’re not taking advantage of it. Good technology can massively improve your customer service department if you know how to use it properly. One of the major benefits of technology in customer service is that you can make yourself available 24/7 on a wide range of channels. Head over to www.bpmonline.com for more information on implementing customer service help desk software. You can set up a live chat service which is more convenient for customers and also easier for your staff to manage. It’ll also help to improve your phone systems and give you email alerts when customers are trying to get in touch. Good customer service software will help you to respond to queries a lot quicker and offer better resolutions that keep everybody happy.
Ignoring Negative Comments
People base a lot of their purchasing decisions on reviews these days. Most businesses have an online review service and that’s the first thing customers are going to look at. Hopefully, you won’t have too many negative comments on there but every company is going to get a few. That’s not a problem as long as you deal with them properly. Some companies think that the best thing to do is ignore them, but it isn’t. If you ignore those comments, other potential customers will assume that’s your response to customer complaints. What you should be doing instead is coming up with good resolutions and then posting a reply, apologising for the problem and outlining how you’re going to deal with it. Customers don’t expect your company to be absolutely perfect but they do expect you to deal with any problems in a timely manner. Visit www.fundera.com for more tips on dealing with a negative comment.
Excessive Company Policy
Company policy is important and it’s there for a reason. It helps you to maintain a level of consistency across the board but sometimes, it can be a big problem. If you’ve got too many different policies that aren’t logical, and you’re not willing to bend the rules a bit, customers are going to get annoyed. You should let your employees use a bit of initiative and go outside company policy in certain situations where it makes sense and it helps them come up with a resolution for the customer. Don’t let company policy get in the way of good customer service.
These 3 mistakes could cost you dearly if they ruin your customer service and send your valuable customers elsewhere.
https://www.strategydriven.com/wp-content/uploads/criticism-3083100_1280.jpg8011280StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2018-08-16 11:00:432018-08-17 11:42:073 Huge Customer Service Mistakes You Could Be Making
A lot of business owners underestimate the importance of their curb appeal. This is what people see when they first approach your company. You know what they say – first impressions count! You don’t get a second chance to make a first impression, which is why the curb appeal of your business is of paramount importance. You want to give off a professional and strong impression, and there are a number of different ways you can do this. So, let’s take a look…
Consider the front door – There is only one place to begin, and this is with your front door. After all, this is arguably one of the most visible parts of your company. If your business’ front door is starting to look a bit dirty and dull because of pollution from the street, it is certainly time to make some changes. Getting the door professionally cleaned is the minimum you should do. A replacement is usually the best solution.
Paint new lines on the parking lot – This is something that is very simple to do, yet very effective. This straightforward DIY job can give your business a new and fresh look while also making sure the parking lot is a lot easier to navigate. It is a good idea to seal your coating of paint to ensure that potholes and cracks do not occur.
Invest in landscaping services – There is no substitute for enlisting the assistance of professionals like the local tree experts in Eau Claire. If you have a considerable outside space surrounding your business, commercial landscape design is a must. Landscapers do much more than creating an attractive outside space. They create a space that is easy for you to maintain and represents your brand identity. They will take the time to get to know your company so they can create a design that fits in with your brand and will impress your target consumer based.
Visible signage – What is your business signage like at present? Is it bold and striking? Is it easy to read and see? If not, then you have a big problem! Make sure the signage is easy to spot, easy to read, and big in size.
Add a few plants – Last but not least, do not underestimate the power of a bit of greenery. A lot of business fronts look dull or plain. This is where plants come in. They can bring your outdoor space to life, making a massive difference. Go with potted plants because they are a lot easier to maintain. You may even want to consider fake plants if you do not want to deal with the maintenance side of things.
As you can see, there are many different ways that you can enhance the curb appeal of your business. If you follow the suggestions that have been presented above, you will notice a considerable difference in terms of how your business appears and, consequently, what potential customers think of it. Do not undervalue just how critical this is.
https://www.strategydriven.com/wp-content/uploads/pexels-photo-325185.jpeg350525StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2018-08-06 11:00:332020-10-14 23:08:42Enhancing Your Small Business’ Curb Appeal
“The distance doesn’t matter; it is only the first step that is difficult.”
Marie de Vichy-Chamrond, Marquise du Deffand (1697 – 1780) French hostess and patron of the arts
https://www.strategydriven.com/wp-content/uploads/JourneyBegins.jpg322450StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2018-08-04 11:00:432018-07-14 16:34:52Leadership Inspirations – The First Step
Everyone wants to work hard and try their absolute best to acquire the most wonderful life they can possibly have, getting to have the brilliant experiences life has to offer, such as seeing the world, living in a beautiful home, and dining out at swanky restaurants every weekend. This is a goal most people can agree they would love to have for themselves and you, surely, are no different. When you are determined to make something of yourself, you will know that being financially secure is the first step towards the life of your dreams, but the security of your money is not enough; you want to flourish. One way of doing this is to investigate getting into trading. Trading is a lucrative way of making money quickly and easily if you know what you are doing. In this guide, you will learn some vital information and steps to getting into the business of trading and making the money you need to achieve the lifestyle you have always wanted through financial freedom.
What is trading?
Before you start to think about getting into trading seriously, you will need to be one hundred percent clear on what it entails. Being a trader means you buy and sell instruments of finance, such as stocks, bonds, and shares for a monetary gain. It is something that is largely done by big corporations but, with some seed money, you can begin to trade as an individual and start making money for yourself. Read more
https://www.strategydriven.com/wp-content/uploads/rick-tap-110126-unsplash.jpg36645488StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2018-08-03 16:00:472018-08-04 13:59:13Money, Money, Money: Why getting into trading could be the best thing you’ve ever done
I was at a service counter, and the clerk was bad-mouthing the customers. “I don’t know what their problem is,” he declared. “Every one of them has a problem today.” He then pointed to others standing in line, not yet having been served. He added that “every one of them has a problem.” No, he has the problem and is projecting it on the paying customers. Each clerk at that company makes their personal behaviors the norms at their desks, and this is one of the largest organizations in America.
As customers, we smile and give positive strokes to those serving us. When you say to a clerk what a beautiful day it is, the lazy ones will reply, “Yes, I can hardly wait to get out of here and enjoy it.” The better response would be: “It is a glorious day because customers like you choose to visit us.”
Customer service must be constantly addressed and improved. Above that, Customer Focused Management needs to be implemented, meaning that all actions and decisions should be tied to customer outcomes. Above that, corporate cultures need to be fine-tuned, in order to avoid situations where customers are put on the defensive or made angry.
Corporate cultures are rarely nurtured. They evolve, meander and veer off course. Biggest cause of the problem is where individuals bring certain demeanors and behaviors to the company, and these traits often erode the positive and pro-active actions.
Warning signs for sluggish corporate cultures:
Where people take on negative attitudes.
Where employees spend too much time on what is best for them, instead of the customers.
Where mid-managers buy the hype of the marketing slogans but stonewall the progress that would enable the company to live up to its claims.
A company’s way is built, nurtured, recognized and implemented. In steering company cultures back on course, I recommend several steps in the process:
Discourage street talk, slang and trite phrases out of the mouths of your staff when interfacing with customers.
Write your company’s own service lines. Do not harass customers with tired questions like “are you finding everything.” Instead thank them more often and early in the transactions.
Declare personal cell phones, on-line shopping and the like to be off-limits in locations where customers are. They cannot see distracted employees, nor should your company tolerate it.
Hold training about personal demeanor.
Show individuals how they embody the whole of the organization.
Cut the weeds who will bring down the standards of the company and cast doubts on your team.
Celebrate great customer outcomes.
Honor the employees, who in turn honor the organization.
Since 92% of all problems in companies stem from poor management decisions, do a better job of training managers to be leaders.
Always recognize the Big Picture aspect to all business decisions. Each one influences the other and the whole of the enterprise.
Always remember and trust that the customer is king.
Everything we are in business stems from what we’ve been taught or not taught to date. A career is all about devoting resources to amplifying talents and abilities, with relevancy toward a viable end result.
Business evolution is an amalgamation of thoughts, technologies, approaches and commitment of the people, asking such insightful questions as:
What would you like for you and your organization to become?
How important is it to build an organization well, rather than constantly spend time in managing conflict?
Who are the customers?
Do successful corporations operate without a strategy-vision?
Do you and your organization presently have a strategy-vision?
Are businesses really looking for creative ideas? Why?
If no change occurs, is the research and self-reflection worth anything?
Failure to prepare for the future spells certain death for businesses and industries in which they function. The same analogies apply to personal lives, careers and Body of Work. Greater business awareness and heightened self-awareness are compatible and part of a holistic journey of growth.
About the Author
Power Stars to Light the Business Flame, by Hank Moore, encompasses a full-scope business perspective, invaluable for the corporate and small business markets. It is a compendium book, containing quotes and extrapolations into business culture, arranged in 76 business categories.
Hank’s latest book functions as a ‘PDR of business,’ a view of Big Picture strategies, methodologies and recommendations. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it.
Power Stars to Light the Business Flame is now out in all three e-book formats: iTunes, Kindle, and Nook.
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Business Programs
3 Huge Customer Service Mistakes You Could Be Making
/in Customer Relationship Management/by StrategyDrivenThe majority of customers prioritize good service when they’re choosing a company to deal with and they certainly won’t become repeat customers if they don’t feel that your customer service is up to scratch. That’s why it’s vital that you know how to make the customer experience perfect every single time. There are a lot of things that you should be doing, but it’s equally as important to understand the things that you shouldn’t be doing. These are the biggest customer service mistakes that you could be making right now.
Not Taking Advantage Of Technology
Technology is a great asset for businesses and you’re really letting yourself down if you’re not taking advantage of it. Good technology can massively improve your customer service department if you know how to use it properly. One of the major benefits of technology in customer service is that you can make yourself available 24/7 on a wide range of channels. Head over to www.bpmonline.com for more information on implementing customer service help desk software. You can set up a live chat service which is more convenient for customers and also easier for your staff to manage. It’ll also help to improve your phone systems and give you email alerts when customers are trying to get in touch. Good customer service software will help you to respond to queries a lot quicker and offer better resolutions that keep everybody happy.
Ignoring Negative Comments
People base a lot of their purchasing decisions on reviews these days. Most businesses have an online review service and that’s the first thing customers are going to look at. Hopefully, you won’t have too many negative comments on there but every company is going to get a few. That’s not a problem as long as you deal with them properly. Some companies think that the best thing to do is ignore them, but it isn’t. If you ignore those comments, other potential customers will assume that’s your response to customer complaints. What you should be doing instead is coming up with good resolutions and then posting a reply, apologising for the problem and outlining how you’re going to deal with it. Customers don’t expect your company to be absolutely perfect but they do expect you to deal with any problems in a timely manner. Visit www.fundera.com for more tips on dealing with a negative comment.
Excessive Company Policy
Company policy is important and it’s there for a reason. It helps you to maintain a level of consistency across the board but sometimes, it can be a big problem. If you’ve got too many different policies that aren’t logical, and you’re not willing to bend the rules a bit, customers are going to get annoyed. You should let your employees use a bit of initiative and go outside company policy in certain situations where it makes sense and it helps them come up with a resolution for the customer. Don’t let company policy get in the way of good customer service.
These 3 mistakes could cost you dearly if they ruin your customer service and send your valuable customers elsewhere.
Enhancing Your Small Business’ Curb Appeal
/in Managing Your Business/by StrategyDrivenConsider the front door – There is only one place to begin, and this is with your front door. After all, this is arguably one of the most visible parts of your company. If your business’ front door is starting to look a bit dirty and dull because of pollution from the street, it is certainly time to make some changes. Getting the door professionally cleaned is the minimum you should do. A replacement is usually the best solution.
Paint new lines on the parking lot – This is something that is very simple to do, yet very effective. This straightforward DIY job can give your business a new and fresh look while also making sure the parking lot is a lot easier to navigate. It is a good idea to seal your coating of paint to ensure that potholes and cracks do not occur.
Invest in landscaping services – There is no substitute for enlisting the assistance of professionals like the local tree experts in Eau Claire. If you have a considerable outside space surrounding your business, commercial landscape design is a must. Landscapers do much more than creating an attractive outside space. They create a space that is easy for you to maintain and represents your brand identity. They will take the time to get to know your company so they can create a design that fits in with your brand and will impress your target consumer based.
Visible signage – What is your business signage like at present? Is it bold and striking? Is it easy to read and see? If not, then you have a big problem! Make sure the signage is easy to spot, easy to read, and big in size.
Add a few plants – Last but not least, do not underestimate the power of a bit of greenery. A lot of business fronts look dull or plain. This is where plants come in. They can bring your outdoor space to life, making a massive difference. Go with potted plants because they are a lot easier to maintain. You may even want to consider fake plants if you do not want to deal with the maintenance side of things.
As you can see, there are many different ways that you can enhance the curb appeal of your business. If you follow the suggestions that have been presented above, you will notice a considerable difference in terms of how your business appears and, consequently, what potential customers think of it. Do not undervalue just how critical this is.
Leadership Inspirations – The First Step
/in Leadership Inspirations/by StrategyDrivenMarie de Vichy-Chamrond, Marquise du Deffand (1697 – 1780)
French hostess and patron of the arts
Money, Money, Money: Why getting into trading could be the best thing you’ve ever done
/in Entrepreneurship/by StrategyDrivenEveryone wants to work hard and try their absolute best to acquire the most wonderful life they can possibly have, getting to have the brilliant experiences life has to offer, such as seeing the world, living in a beautiful home, and dining out at swanky restaurants every weekend. This is a goal most people can agree they would love to have for themselves and you, surely, are no different. When you are determined to make something of yourself, you will know that being financially secure is the first step towards the life of your dreams, but the security of your money is not enough; you want to flourish. One way of doing this is to investigate getting into trading. Trading is a lucrative way of making money quickly and easily if you know what you are doing. In this guide, you will learn some vital information and steps to getting into the business of trading and making the money you need to achieve the lifestyle you have always wanted through financial freedom.
What is trading?
Before you start to think about getting into trading seriously, you will need to be one hundred percent clear on what it entails. Being a trader means you buy and sell instruments of finance, such as stocks, bonds, and shares for a monetary gain. It is something that is largely done by big corporations but, with some seed money, you can begin to trade as an individual and start making money for yourself. Read more
The Big Picture of Business – Pave and Refine the Company Way, Corporate Culture
/in Corporate Cultures/by Hank MooreAs customers, we smile and give positive strokes to those serving us. When you say to a clerk what a beautiful day it is, the lazy ones will reply, “Yes, I can hardly wait to get out of here and enjoy it.” The better response would be: “It is a glorious day because customers like you choose to visit us.”
Customer service must be constantly addressed and improved. Above that, Customer Focused Management needs to be implemented, meaning that all actions and decisions should be tied to customer outcomes. Above that, corporate cultures need to be fine-tuned, in order to avoid situations where customers are put on the defensive or made angry.
Corporate cultures are rarely nurtured. They evolve, meander and veer off course. Biggest cause of the problem is where individuals bring certain demeanors and behaviors to the company, and these traits often erode the positive and pro-active actions.
Warning signs for sluggish corporate cultures:
A company’s way is built, nurtured, recognized and implemented. In steering company cultures back on course, I recommend several steps in the process:
Everything we are in business stems from what we’ve been taught or not taught to date. A career is all about devoting resources to amplifying talents and abilities, with relevancy toward a viable end result.
Business evolution is an amalgamation of thoughts, technologies, approaches and commitment of the people, asking such insightful questions as:
Failure to prepare for the future spells certain death for businesses and industries in which they function. The same analogies apply to personal lives, careers and Body of Work. Greater business awareness and heightened self-awareness are compatible and part of a holistic journey of growth.
About the Author
Hank’s latest book functions as a ‘PDR of business,’ a view of Big Picture strategies, methodologies and recommendations. This is a creative way of re-treading old knowledge to enable executives to master change rather than feel as they’re victims of it.
Power Stars to Light the Business Flame is now out in all three e-book formats: iTunes, Kindle, and Nook.