What Do Customers Really Want?

StrategyDriven Customer Relationship Management Article
Businesses like Zappos and Amazon have set the bar high for customer-centricity. Are you an entrepreneur wondering how to match the big guys in customer focus? Have you spent thousands of dollars for setting up a customer survey exercise to understand what customers really want? And has that left you with no better understanding than you had previously?

Well, you are not alone. Every post-2000 marketer has been obsessed with finding the answer to what customers really want. Gone are the days when big market research companies used to deliver the answers at the end of a fat and dusty survey exercise.

Today the customers are openly and communicating honestly about what they want. Do you have an eye on your customer touch points and an ear on your social media? Let us break down into simple actions how we can answer this question of what customers really want. Read more