StrategyDriven contributors are pleased to introduce the organizational performance measures whitepaper: Selection. This whitepaper focuses on the process of selecting measures that create complete understanding of organizational performance while at the same time aligning the organization’s efforts towards its mission goals. Organizational Performance Measures – Selection compliments and expands upon the principles discussed in the StrategyDriven organizational performance measures best practices Vertical Cascading and Horizontally Shared.
Performance measure selection is of critical importance to an organization because they serve as one of the most powerful drivers of organizational behavior. People respond to performance measures because they clearly establish standards and goals, provide routine and often public feedback, and are both generally and specifically consequential. A properly structured measurement system aligns management decisions and workforce actions to the achievement of the organization’s mission. Structured improperly, performance measures become one of the most destructive forces a company unknowingly unleashes upon itself.
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