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Run New and Old Performance Measures in Parallel

The outcomes of substantive change can seldom be fully anticipated; and changes to organizational performance measures are no exception. Performance measures drive executive and managerial decisions and personnel actions and, over time, shape these behaviors to achieve optimal results relative to the established measures. Thus, changes to performance measures serve to change behaviors in predictable and sometimes unpredictable ways.


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Source Data Manipulation

All organizational performance measurement systems rely foundationally on their source data. And like a house built on sand, these performance measurement systems fail if their source data becomes corrupt.


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One Change at a Time

An organization's performance and the environment in which it operates change dynamically. Subsequently, most measures reflecting these performance variables are also dynamic; challenging analysts to interpret historical and predict future movement.


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