Organizational Performance Measures Best Practice 24 – Diverse Metric Groupings

StrategyDriven Organizational Performance Measures Best PracticeWhen developing the picture of organizational performance, many leaders view their metrics in clusters aligned with the organization’s hierarchical structure. While logical, such groupings cannot capture the cross-functional nature of many business processes, systems, and applications. Consequently, the organization’s monitoring system may provide the appearance of healthy performance that is inconsistent with what managers know to exist.

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