Scan for the 3 key ingredients of trends to survive in the Expectation Economy

Right now, at this very minute, there are hundreds if not thousands of brands out there heightening your customers’ expectations. Companies like Google are heightening expectations around data-driven personalization. Patagonia is spreading expectations around supply chain transparency. Periscope is creating entirely new expectations around media consumption. Tesla is rewriting expectations around how drivers purchase a vehicle. If you work for a small firm or a giant organization, in fashion or finance, in Texas or Tanzania, you are competing in a ruthless, globe-spanning Expectation Economy.


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About the Author

Maxwell LuthyMaxwell Luthy is the author of the new book Trend-Driven Innovation. Based in New York, Max runs TrendWatching’s North American business, regularly delivering keynotes and workshops for leading brands, from Disney to Samsung. Max has been quoted as a trend expert in the Financial Times, The Next Web, and strategy+business. Max also oversaw the TW:IN trend spotter network until 2013, hosting meetups everywhere from Johannesburg to Manila. A contributor to five of TrendWatching’s most-recent annual Trend Reports, Max now lives in the oft-overlooked trend hotspot of New Jersey.

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