Post Pandemic: Why Business Tech Is More Important Than Ever

Technology has completely changed life in so many ways over the past few decades. But we realised it’s value even more over the past couple of years- particularly during lockdowns and the covid pandemic. Not only did tech enable us to order the supplies we needed to stay at home, but it allowed us to keep in touch with loved ones, and also keep the economy afloat by allowing us to move many of our businesses’ processes online. While this has been something that’s been happening gradually for some time, the pandemic accelerated the shift and now that we’re returning to normal life again, there are lots of areas we’ll never turn back in. So implementing good technology is more important than ever if you want to keep up with your competitors and provide the service expected by your customers. Here are three examples of types of tech you can utilise in your company, and specific examples of softwares to consider.

Security Technology

Online security

Security in modern business has to go beyond firewalls and anti-virus software if you want to keep it properly protected. Hackers can interrupt businesses massively, and cost companies millions of dollars every year- as well as their reputations. Good technology can protect your company’s information and finances and is absolutely crucial not to overlook. From AI cyber security to embedded authenticators (which employ multiple levels and methods of authentication working in tandem) to blockchain cyber security- there are plenty of different options out there these days so do your research.

Digitally linked security systems

These types of smart security systems from CCTV to alarms can protect your physical businesses from everything from vandalism to theft. These modern systems are able to provide you with real-time alerts, contacting you via your phone or the police directly. If you have a premises such as a shop, office, warehouse or factory then you’ll need to consider ways to keep it protected.

Customer Service Technology

CRM software

CRM software enables you to offer excellent customer service to all of your customers. It tracks information such as products they have viewed and purchased, the feedback they have given you and any marketing materials you have already shown them. Not only can you use this to sell further products to them, but it gives a more personal feeling approach which can improve customer satisfaction.

Scribe technology

AI based scribe technologies like deepscribe.ai can take care of documentation, allowing businesses such as those in the healthcare industry to take better care of their patients. Human medical scribes are expensive, but medical dictation tools aren’t 100% reliable or efficient. So by utilising AI technology, we’re able to get the best of both worlds. Instead of focusing on the screen, practicioners can focus on their patients and provide a better quality of care.

Recruitment Technology

Online testing

With online testing you can quickly narrow down a large pool of employees by having them take a test set by you, and filter out the ones who fail. This can be particularly useful if your position attracts a lot of candidates, or you’re interviewing for a higher position and feel that the candidate you want should definitely have knowledge of certain areas. While it’s not completely foolproof and could possibly exclude potentially good candidates due to nerves or a silly mistake they’ve made, it can make a wide pool of candidates smaller and more manageable and ensure those that remain have at least foundation knowledge that you’d expect from someone at the level you’re looking to employ.

Video interviewing

The next best thing to a real life interview, since you can see the person including their body language and other factors that might be missed during phone interviews. Pre-recorded video questions can be sent to candidates and then the footage can be watched back at a convenient time. This is something that would be useful if you plan on hiring a remote team, or if covid restrictions where you are means that standard interviewing isn’t possible.

Recruitment software

Lots of metrics can be measured using recruitment software and reviewed afterwards; using technology here will save you time and money. Consider options such as applicant tracking software and management software. If your company is larger and you’re recruiting often then this could be a fantastic investment.