Organizational outcomes evolve from management decisions and employee actions. Understanding what shapes those decisions and actions provides causal insight to why particular outcomes occur and reveals those things that can be changed in order to produce different results.
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On the surface, it would appear that examination of the organization’s direction setting statements; documented processes and standards; and physical workplace environment will reveal the drivers of its members’ decisions and actions. This could not be more untrue.
Organizational documents often reflect what is deemed as ‘proper’ by society instead of being truly reflective of executive and manager intent. Identifying the real drivers of individual and collective behavior requires scrutiny into the unspoken policies – the actions – of the organizations leaders. When leader actions do not align with the written or spoken word, it is the actions that will always drive the behaviors. For additional information, read the following StrategyDriven articles:
- Corporate Cultures – Why Policies Don’t Match Actions
- Strategic Analysis Best Practice – Identify the Hidden Drivers
- Strategic Analysis Best Practice – Identify the Hidden Drivers (continued)
- Diversity and Inclusion – What Does Your Environment Communicate?
- Organizational Accountability – Evaluating Organizational Culture
About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.