Management and Leadership Best Practice 1 – Open, Honest, Timely Communications during Times of Uncertainty

People, regardless of their position, experience anxiety relative to the unknown. Is my job secure? Will I be able to provide for myself and my loved ones? and Will I lose my home? are just a few of the questions that preoccupy the minds of all organization members during uncertain times. Like all distractions, these self survival fears steal time and focus from the job at hand, negatively impacting productivity. Unlike other distractions, these fears are nearly impossible to ignore and will only subside once conditions become more predictable. Therefore, it is critically important that the manager-leader minimize the magnitude and duration of uncertainty by providing subordinates with as much clarifying information as possible. The manager must communicate.

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