StrategyDriven Customer Relationship Management Article | Artificial Intelligence | Why AI-Driven Sales CRM is Leading the Way in Customer Relations

Why AI-Driven Sales CRM is Leading the Way in Customer Relations

StrategyDriven Customer Relationship Management Article | Artificial Intelligence | Why AI-Driven Sales CRM is Leading the Way in Customer RelationsOver the last several years, AI has become a popular trend for enhancing all areas of business. With the ability of the machine to learn how to perform tasks like forecasting, clustering, text and speech recognition, error corrections, database filling, and other activities that involve human intelligence, AI has become an invaluable tool for sales teams to understand and interpret the behaviours of customers and suggest products for these customers. One of the critical factors, according to SuperOffice, behind the growth of CRM software is its ability to allow businesses to access customer data in real-time. Here are several ways that AI-driven sales CRM is leading the way in customer relations.

Collecting and Filling Data

It is no secret that marketing and various CRM applications require substantial sets of qualified data. Many of today’s new AI-driven sales applications have made it much easier to capture the corporate data that allows users to create and fill in the new information to solutions, as well as cleaning the existing lists. With this new technology, the need for data entry is eliminated with Spiro.

Clustering Contact Details

With AI applications you can structure, clean, and analyze the sales data you collect. After a series of algorithmic executions and iterations, the application can effectively provide you with the best model along with a pattern, which will allow you to group your customers. After the data has been clustered, it can give you a list of all the customers included in each of the groups. It will consider new sales and provide updated reports to improve marketing strategies.

Suggest Products

When a specific product is considered, the AI-driven application will provide you with a list of the various products purchased in the past by the customer. An excellent example of this in action is Amazon. When a customer is shopping at the online retail shop, it provides them with a list of suggested products that they might want to purchase. For B2B companies, the product basket of all their customers is carefully analyzed to interpret details like business sectors, employee’s numbers, address, and the revenues. All of this increases customer relations because the company doesn’t have to waste time suggesting products that the customer won’t be interested in purchasing.

Forecasting and Pattern Recognition

AI-driven solutions play a critical role in the process of the forecasting of sales, regarding production. Through pattern recognition, the trends of the purchase of a product over the years can be determined. Also, the success rate of the product can also be predicted, which can save companies thousands in unused and unsold inventory and can help increase revenue by nearly 41%, according to the site, Big Contacts.

Highlight Inconsistencies

The ability of a sales team to close sales is dependent on the accuracy of the sales pipeline. An AI-drive CRM application can effortlessly highlight any inconsistencies within the sales pipeline so that it can quickly be addressed. With accurate reports and sales forecasts, companies won’t have to worry about the sales process being slowed down or stopped because of inaccuracies.

The most prominent advantage of AI-driven CRM solutions is the ability to efficiently analyze the data of the company, which can lead to an increase in sales, better customer satisfaction, and better responses to customers’ needs.

StrategyDriven Tactical Execution Article | Shipping Operations | Important Changes That Improve The Efficiency Of Your Shipping Operation

Important Changes That Improve The Efficiency Of Your Shipping Operation

StrategyDriven Tactical Execution Article | Shipping Operations | Important Changes That Improve The Efficiency Of Your Shipping OperationOnline shopping has completely changed the face of retail and customers are increasingly buying products online and having them shipped directly to them. That means that people’s expectations are incredibly high when it comes to shipping times. There are a lot of big companies like Amazon that can offer next day shipping and, in some areas, even same day shipping. As a smaller company, you’re not necessarily going to be able to match that speed and efficiency, but you do need to make sure that you’re getting products out to people in a timely manner.

As well as speed, you also need to consider the cost of your shipping operation. If you’re not very efficient, you could end up spending a lot of money shipping products out and that’s going to seriously affect your profits. That’s why you need to make an effort to improve the efficiency of your shipping operation. These are some of the best ways to do it.

Improve Inventory Management

This is a step that a lot of people forget but it’s so important. Before you can ship anything out, you need to find the products in the warehouse and package them up first. If you’re not managing your inventory properly, it’s going to take longer than it needs to organize and pack all of the products ready for shipping. In some cases, you might find that you don’t have enough inventory to fulfill the order at all and that means you’re going to have a huge delay and you’ll probably lose that customer. It’s absolutely essential that you’re using good inventory management software instead of trying to do it all manually because that’s when you’re going to start making mistakes. You also need to set minimum stock levels so you can be sure that you’ve always got enough stock to fulfill any orders that are coming in. When you’re managing your inventory properly, you’ll find it a lot easier to pack and ship orders fast.

Better Communication With The Warehouse

Communication is the key to a successful business and it’s especially important when it comes to shipping. Good communication with the warehouse will help you with inventory management because they can let you know if you’re running low on certain things. It’s also incredibly important that they have a good idea of how sales are going. If you see a sudden sales spike and they’re not prepared for it, things are going to slow down and your products won’t go out on time. But if everybody is on the same page, they’ll be prepared for a sudden increase in orders and they can hire a few temporary staff members to help cover the extra workload. You should also have regular meetings with your warehouse staff to ask about any issues that they’re having. If they can help you to identify areas that are slowing things down, you can come up with solutions and improve your shipping efficiency.

Barcode Scanners

StrategyDriven Tactical Execution Article | Shipping Operations | Important Changes That Improve The Efficiency Of Your Shipping OperationIf you’re running a large warehouse with a lot of products, finding the right products to ship is often the most difficult part of the process if you haven’t got a good solution. If you’re just handing somebody a list of products and asking them to find them, they’re going to be walking up and down for ages and that’s not efficient at all. The easiest way around that problem is to use barcode scanners. If you catalogue all of your products and assign them a barcode, it’s easy for people to scan lists of products and find what they need right away.

Consider Your Vehicles

The vehicles that you use for shipping make such a big difference so you need to consider them carefully. If you’re using delivery trucks that don’t get very good mileage, you’re just wasting a lot of money for no good reason. It’s worth looking into hybrids or electric vehicles that are a lot more cost effective to run. It also reduces your impact on the environment which is incredibly important to a lot of customers these days. If you can cut down on the amount of fuel you’re using, you’ll make some serious savings.

As well as finding more cost effective vehicles, you need to make sure that they’re well maintained. Take your vehicles to the mechanic and find an off-highway drivetrain service center to make sure that your delivery trucks are always in good working order. If your vehicles break down halfway through a route and your customers are left waiting for their delivery, they’re not going to be happy. They won’t be interested in your excuses and you’ll probably lose those customers for good. So, always keep on top of maintenance and make sure that you’ve got backup vehicles on hand to take over so you’re not missing any deliveries.

Use Route Planning Software

Route planning software is absolutely essential if you want to increase efficiency in your shipping operation. People don’t realize just how much difference it makes if you’re not planning routes well, but it can really slow things down. Trying to plan the most efficient route is a big job and you’ll struggle to do it manually. That’s why you should always invest in route planning software to help you out.

Use Standard Box Sizes

If you’ve got a lot of different box sizes, your employees will have to spend time finding the right box for each product when they’re packing them. It doesn’t seem like a big issue but if you add up those extra few seconds over the course of a day, it does actually waste quite a lot of time. You’re far better off using a few different standard box sizes so it’s quicker to pack products. It’s also cheaper to buy simple, standard box sizes rather than a lot of different custom made ones. Most large companies do this, that’s why you always receive things in oversized boxes when you order something from Amazon. The only downside is that some people might worry about you wasting resources but as long as you’re using recycled materials, it shouldn’t be a problem.

Decentralize Shipping

If you just have one large warehouse that handles all of your shipping, you might be making things harder than they need to be. When you’re in the early stages of your business and you don’t have that much money, having more than one shipping location probably isn’t viable. However, if you’re doing well and you’re looking at expanding the business and reinvesting some of those profits, you should consider decentralizing your shipping operation. If you’ve got multiple shipping locations that each serve a different region, you make things so much more efficient.

It cuts down on any long journeys which means you can get products out quicker and you won’t be spending as much money on fuel costs. Serving one local area rather than the entire country also means that your drivers will know the area better and they’ll be able to plan more efficient routes.

Manage Expectations

This is so important because customers are not going to be forgiving if their products are late. People won’t mind waiting a few days if that’s what they’re expecting, so you need to manage people’s expectations properly. It might be tempting to try to get more customers by offering unrealistic shipping times but it’s not going to work. You might get a few sales but you’re never going to keep those customers long term because you’ll let them down. You’re actually a lot better off over estimating how long your deliveries are going to take. That way, people are going to get a nice surprise when things arrive a day early and if there are any issues, you can still get things there on time.

Consider Outsourcing

Making all of these changes and improving efficiency in your shipping operation can be difficult. If you’re struggling, you should consider outsourcing to a professional courier instead. They’ll have all of the infrastructure in place already and they’ll have more experience in shipping so they can often do it better than you can. Outsourcing is a good solution for smaller businesses or new start ups that can’t afford to implement an efficient shipping operation.

However, there are some downsides to outsourcing. You’re not the only company that they’re dealing with so you aren’t going to be their priority. They may also not be equipped to deal with your products if they’re particularly fragile. In most cases, they’ll have experience but if you have any specific shipping needs, they might not be able to match them. That does mean there are more likely to be breakages and issues with products and you’ll be covering the cost of that. But outsourcing is still a way more cost effective way of handling your shipping operation.

Your shipping operation is one of the most important parts of your business. Customers have high expectations when it comes to product shipping and there are plenty of big companies that can get parcels out in a day or two. If you can’t compete with that, you’re really going to struggle to keep your customers.

StrategyDriven Business Politics Players Article | Business Politics Players - Six Types of Personal Power

Business Politics Players – Six Types of Personal Power

StrategyDriven Business Politics Players Article | Business Politics Players - Six Types of Personal PowerPersonal powers are the mechanisms by which one influences the actions of others. These powers are bestowed by the institution (formal powers) and self-acquired (informal powers).

Each personal power differs in its degree of impact. While there is a generally accepted power strength order, an organization’s characteristics and culture will further determine which powers are more dominant. (See StrategyDriven article Cultural Shaping of an Organization’s Business Politics Landscape)


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StrategyDriven Practices for Professionals Article | Investing in the Stock Market | How to Invest In Stocks: Fundamentals for Beginners

How to Invest In Stocks: Fundamentals for Beginners

StrategyDriven Practices for Professionals Article | Investing in the Stock Market | How to Invest In Stocks: Fundamentals for BeginnersFinancial uncertainty plagues the lives of individuals and small business owners alike. Having some cash on the side and wanting them to produce more in the long term is usually a great idea. Nevertheless, choosing between a bank deposit and stock investments may be a hard option for those knowing close to nothing about stocks. Today, we will offer a detailed guide on how to invest in stocks and the fundamentals you have to cover before expecting to get rich while following trends in commodities.

1. Decide on Your Investment Style

If you already know about stocks and you survey some promising companies (usually, big names in the technology sector attract new investors the most), you can take a DIY approach. Typically, you need a brokering company to offer its assistance.

The best stockbrokers should offer you a reasonable minimum for your account, reliable and proficient trading tools, and, most importantly, no hidden fees and taxes, and excellent customer service.

In case you are the type of investor knowing about stocks but having no idea how to proceed further, you may want to pick a managed account – hire a broker to do the work for you. Such services require minimum efforts from your part, but they do not come cheap. Reflect on your goals and make the best decision depending on the time, energy, money, and skills you are willing to give to this investment venture.

2. Understand the Differences between Stocks

A sensitive area where investors need help is differentiating between multiple types of stock-based investments.

Buying Individual Stocks

One of the first rules when you learn how to invest in stocks is to decide what you want: short-term trades that may boost your finances in 2-3 months, or long-term stock investments in companies active in what we call “forever businesses” that you hold on to for decades. A more conservative investor will choose to buy stocks on the long term from companies that are more likely to hold their ground for years to come despite market turmoil (think Amazon, since we already mentioned tech companies).

When you buy individual stocks, it means that you purchase a single share or a few shares of a specific company, one that you trust and believe will grow over the years or the next few months. Of course, seasoned investors buy shares of multiple companies, diversifying their portfolio, but you need quite the capital (shares range from a few bucks to thousands of dollars).

Investing in Mutual Funds or Index Funds

Mutual funds allow you to buy small pieces of many different stocks in a single trade. Index funds and ETFs track specific companies or entire industries. For instance, NASDAQ, while covering plenty of sectors, is one of the best trackers of tech companies. The DAX 30 in Germany tracks the 30 most valuable companies in the country (and worldwide, since they are all global brands).

Trading indices require knowledge and experience, but your chosen brokering company can teach you how to employ the best strategies. Nevertheless, making a direct investment in a mutual fund comes with inherent diversification – meaning fewer risks for you. Mutual funds are the haven for those thinking about retiring – while they do not make people fabulously wealthy overnight, they offer slow and steady gains in the long run.

3. Research the Company Thoroughly

Sure, you heard Amazon, Alphabet, and Netflix are good investments, but why are they so? Before you begin buying individual stocks in a particular company, you should engage in thorough research months before you make the actual investment. You can use a stock price prediction tool to guide you in choosing a company to invest in. Here are some things you need to consider:

  • The company’s income statement, balance sheet, and cash flow statement; if you do not have direct access to such documents, your broker will fill in the gaps with information.
  • The latest company annual report and the letter from the Chairman. This document gives you a solid knowledge of the company and offers you insights on the trends and strategies the company will follow next. Some of the best written such letters are those of Warren Buffet. His shareholders know what to expect and what to do.
  • Check out the company’s press in the last six months. When it comes to shares, bad publicity is awful news for investors. On the contrary, extended media coverage of the upcoming revolutionary company’s product can lead to unprecedented spikes in share price.
  • Statistics on share prices, market ups and downs, stock dips and meteoric rises, resilience on both bull and bear markets, and so on for the past 5 to 10 years. Such information is almost impossible to digest, but most companies offer such data in palatable formats. Your broker will be of massive help at this stage.

4. Understand your Budget

Opening an investment account is usually a straightforward deal. Budgeting that account, nonetheless, is something you need to consider thoroughly. As we said before, shares can cost a few dollars up to a few thousand dollars (or EUR if you focus on European companies or indices).

  • ETFs are the best choice if you want to invest in mutual funds, but you do not have a robust budget.
  • Talk to your broker about trading on CDFs and learn more about indexes – while you need to master some special scalping or day-trading skills, such approaches may prove more profitable than buying stocks and forgetting you have them for 40 years.

Conclusion

Some investors are comfortable with significant degrees of risk, while others prefer a “quieter” way to make money in the long run, taking the safer, more conservative path. If the kids’ college fund or your retirement plan are your main goals, mutual funds are usually a good way to go about stocks. If you aim for profits by taking advantage of the market itself or the price differences between stocks, you should have a long discussion with a broker about trading.

StrategyDriven Marketing and Sales Article | Nike | 7 Tips For Improving Brand Reputation

7 Tips For Improving Brand Reputation

StrategyDriven Marketing and Sales Article | Nike | 7 Tips For Improving Brand ReputationIn the business world, there are few things more important than brand reputation. A company will never succeed and compete with the biggest names in the industry if it is not respected by its target audience. Building brand reputation can take time and experience which is difficult particularly if you are new to the industry, but there are a few strategies that you can quickly use which could help to give your company a boost in the reputation department. It is important to note that reputation is a constant and fluid factor so it will require constant work to maintain.

1. Get Involved With The Local Community

First, you should show that you are not a faceless corporation and get involved with the local community. This will earn the respect of your local community and further afield (by making your efforts visible on social media). You can do this by:

  • Attending local events
  • Hosting your own events (workshops, lectures, open days, etc.)
  • Sponsoring local charities or sports teams

2. Networking

Networking never stops in the business world and it is vital for building brand awareness and reputation. This should involve attending industry events, hosting your own events and net-working online. In addition to increasing brand reputation, this can also open new doors for you as a business.

3. Internet Marketing

The businesses that have a strong online presence and are highly visible on search engine results lists are the ones that command great respect. Internet marketing is the best way to achieve this, so approach experienced and reputable marketing firms to see how they could help you.

4. Influencer Marketing

One of the most effective methods of marketing to emerge in recent times is influencer marketing where an influential figure on social media recommends your brand. This social proof can work wonders for brand reputation as it is a highly influential figure that approves of your company and what you can provide.

5. Customer Testimonials

Another effective form of social proof is customer reviews/testimonials. You should be seeking feedback from your customers constantly and using any positive reviews on your website, advertising and social media.

6. Content Moderation

Content moderation has become incredibly important in today’s digital world, so it is vital that all of your content is carefully checked to make sure that it is suitable for the public to see. This can be a difficult and time-consuming task, but you can outsource content moderation to specialists like Taskeater which can help to keep your brand safe and well respected.

7. Offer An Excellent Customer Experience

Finally, you need to make sure that you offer an excellent service or product along with a seam-less shopping experience and professional customer service for your target audience. This is one of the most effective ways to build your brand reputation but it can take some time to develop.

Brand reputation is vital to success, but it can also be tricky to improve this area of your business. Try one or all of the above and before long you will start to notice an improvement in the way in which you are perceived by your target audience and the wider world.