If you want to be an effective business owner and manager, then you really do need to take your employees under your wing. There are numerous things that your staff need to know above and beyond their job role and any associated skills they need to do that job well.
If you want to get the most out of your employees, which will boost your business to untold levels, here are some things every employee should learn from you as soon as possible after they are hired:
Exactly Why They Were Hired
Okay, so your average employee is going to have a rough idea of why they were hired; usually it’s because they meet the criteria and have the skills that you need for the role, but is that the only reason you hired them? Chances are you chose your employee very carefully and not just because they have experience in email marketing or customer service.
If you also hired your employee because they were extremely confident, you found their academic background to be very impressive or you were blown away by the creativity they showed in their application, tell them! Why? Quite simply because it will do wonders for their self-esteem and show them that you truly value them.
When employees feel that they are appreciated, they tend to be more loyal to the company, happier in their work, and best of all for you, more productive too. You don’t have to go all out to flatter them, but if they impressed you in some way, do let them know!
In this day and age, you simply cannot hire someone new without teaching them how to be safe working in your business. Of course, although you should give them the basics, it may be a tad unrealistic for you to train them in all of the ways of health and safety. So, it makes sense for you to get an expert in to teach behavior-based safety, one to show how to use equipment safely and maybe even an occupational therapist to teach the health side of things, but YOU need to ensure that all of this information is in place to be learned as soon as possible. Fail to do this and you could have a serious problem on your hands.
How Clients Should be Treated
You wouldn’t have a business without your customers and clients who pay good money for the products/services you provide, so it really cannot be overstated just how important it is for you to teach your employees exactly how you expect them to treat your clients. You really need to lay out how they should be spoken to, looked after and related to if you want your business to succeed. If you can model the behavior you want to see when dealing with clients and employees, it is more likely to stick, so be a good boss, rather than one who is to be feared.
Teach them well and they will do amazing things for you!