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System Development

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Organizational performance measures work together to illustrate a complex picture of performance; cascading up and down the organization and horizontally across it. Subsequently, it is important that the characteristics of performance measures within the system be well aligned to enable multi-indicator information development and data flow.

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Recommended Resource – Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage

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Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage
by Scott Keller and Colin Price

About the Reference

In Beyond Performance, Scott Keller and Colin Price reveal that achieving organizational excellence is a combination of performance – the delivery of financial results – and health – the ability to perform year after year. Both are shown to be measurable and achieved through the five frames of:

  • Aspire: Where do we want to go?
  • Assess: How ready are we to go there?
  • Architect: What do we need to do to get there?
  • Act: How do we manage the journey?
  • Advance: How do we keep moving forward?

The findings presented in Beyond Performance are founded on extensive research and empirical data. This underlying evidence gives Beyond Performance a level of credibility few other business books have been able to achieve.

Benefits of Using this Reference

StrategyDriven Contributors like Beyond Performance because it provides a method for achieving organizational excellence that is founded on the real-world performance of top companies. Additionally, Beyond Performance provides insights to the role of organization leaders in fostering ongoing performance excellence.

The analysis behind the actionable performance enhancement method is presented in such a manner that it gives the reader a clear understanding of how excellence might be similarly fostered within his/her organization. Use of organizational characteristic models and definition tables further enhances this clarity. Enough detail is provided so that the reader can create performance metrics to measure for the existence of enabling organizational characteristics and performance improvement when the journey for excellence is undertaken.

Beyond Performance‘s method for achieving organizational excellence is well aligned with that recommended by StrategyDriven; making it a StrategyDriven recommended read.

Map Performance Measure Ownership

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Too often, creation and maintenance of organizational performance measures becomes an administrative exercise accompanied by lifeless, mundane monthly review meetings. Real ownership of a performance measure means an individual is not only accountable for the performance indicated but is dedicated to improving that performance over time. Such ownership seldom exists when performance measures are assigned based on what appears to be a reasonable or logical association. Rather, true ownership occurs when performance measure inputs are assessed and responsibility and accountability deliberately assigned to the individual or work group whose actions and decisions most significantly affect the indicated performance. And as all accountabilities, ownership of performance measures should be documented and communicated to the respective owners.

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Run New and Old Performance Measures in Parallel

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The outcomes of substantive change can seldom be fully anticipated; and changes to organizational performance measures are no exception. Performance measures drive executive and managerial decisions and personnel actions and, over time, shape these behaviors to achieve optimal results relative to the established measures. Thus, changes to performance measures serve to change behaviors in predictable and sometimes unpredictable ways.

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Identify the Measures First

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“Not everything that can be counted counts, and not everything that counts can be counted.”

Albert Einstein
Awarded the 1921 Nobel Prize in Physics, named Time’s Man of the Century in 1999, and best known for his conception of the theories of special and general relativity

Organizations today seem to have a never ending supply of performance measures. Our data rich environment feeds the need of many managers to have all things counted. Yet as Albert Einstein suggests, not everything that can be counted matters. And just because something is counted doesn’t make it important. Thus, not everything that is measurable should be assigned its own performance indicator; rather only those things that are truly important, whether currently counted or not, should be measured. The identification of performance measures should therefore start with the identification of the key factors critical to the organization’s success.

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Additional Information

The following StrategyDriven articles and whitepapers provide additional information on the identification of those performance measures important to the organization’s ongoing success:

Articles

StrategyDriven Podcast – Special Edition

Whitepaper

Resource – Book