The Transformative CEO: Impact Lessons from Industry Game Changes by Jeffrey J. Fox and Robert Reiss About the Reference The Transformative CEO by Jeffrey J. Fox and Robert Reiss identifies a number of common personal qualities and approaches taken by celebrity CEOs in building or turning around their companies. Jeffrey and Robert then breakdown these […]
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“The way to get things done is not to mind who gets the credit of doing them.” Benjamin Jowett (1817 – 1893) Tutor and administrator at the University of Oxford, theologian and translator of Plato
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Executive Wisdom: Reflections For Today’s Leaders by Reynier Lezcano About the Reference Executive Wisdom by Reynier Lezcano is an A to Z collection of leadership wisdom covering personal behaviors and situational approaches. These insights are presented as brief passages that are well indexed for quick situational reference. Benefits of Using this Reference StrategyDriven Contributors like […]
Developmental Stage Movement In time, Stage 1 teams arrive at Stage 2. Stage 2 teams will either get stuck in Stage 2 or move on to Stage 3. Stage 3 teams can slip back into Stage 2 or move on to Stage 4. Progress or slippage depends on whether the team builds on its momentum […]
Customer Focus, Feedback and Service Strategy To create customer-focused teams, employees must understand that they win when the customers win; there is more to this positioning than meets the eye. The customer win has to be defined so that the company also wins. If you ask customers what they want they will tell you I […]
Most companies employ a periodic employee review program, typically comprised of a major annual review and sometimes complimented by a formal mid-year feedback session. Examination of these programs reveals most performance ratings are based on those individual behaviors, events, and accomplishments occurring within a few weeks of a review’s development. Consequently, employees achieving great success throughout the year, particularly those with significant achievements earlier in the period, feel cheated by a process that frequently overlooks these accomplishments.
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Secrets of Power Problem Solving by Roger Dawson About the Reference Secrets of Power Problem Solving by Roger Dawson provides an insightful examination of the theories and practices associated with decision-making. Throughout his book, Roger challenges commonly held beliefs about the decision-making process and provides actionable methods to effectively address problems of all types… of […]
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What is a Customer Focused Team? The word ‘team’ is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing. The best and most concise definition for corporate teams I have found comes from The Wisdom of […]
Do you know the real reasons why your lost customers decided to stop working with your company? Do you understand the unmet needs of your most dissatisfied clients? When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your […]
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Business Programs
The Transformative CEO
/in Recommended Resources/by StrategyDrivenThe Transformative CEO: Impact Lessons from Industry Game Changes by Jeffrey J. Fox and Robert Reiss About the Reference The Transformative CEO by Jeffrey J. Fox and Robert Reiss identifies a number of common personal qualities and approaches taken by celebrity CEOs in building or turning around their companies. Jeffrey and Robert then breakdown these […]
Leadership Inspirations – How to Get Things Done
/in Leadership Inspirations/by StrategyDriven“The way to get things done is not to mind who gets the credit of doing them.” Benjamin Jowett (1817 – 1893) Tutor and administrator at the University of Oxford, theologian and translator of Plato
Executive Wisdom: Reflections For Today’s Leaders
/in Practices for Professionals, Recommended Resources/by StrategyDrivenExecutive Wisdom: Reflections For Today’s Leaders by Reynier Lezcano About the Reference Executive Wisdom by Reynier Lezcano is an A to Z collection of leadership wisdom covering personal behaviors and situational approaches. These insights are presented as brief passages that are well indexed for quick situational reference. Benefits of Using this Reference StrategyDriven Contributors like […]
Creating Customer Focused Teams, Part 3
/in Management & Leadership, Marketing & Sales/by Bruce HodesDevelopmental Stage Movement In time, Stage 1 teams arrive at Stage 2. Stage 2 teams will either get stuck in Stage 2 or move on to Stage 3. Stage 3 teams can slip back into Stage 2 or move on to Stage 4. Progress or slippage depends on whether the team builds on its momentum […]
Creating Customer Focused Teams, Part 2
/in Management & Leadership, Marketing & Sales/by Bruce HodesCustomer Focus, Feedback and Service Strategy To create customer-focused teams, employees must understand that they win when the customers win; there is more to this positioning than meets the eye. The customer win has to be defined so that the company also wins. If you ask customers what they want they will tell you I […]
Management Observation Program Best Practice 9 – Feeding the Performance Management Program
/in Management Observation Program, Premium, Talent Management/by StrategyDrivenMost companies employ a periodic employee review program, typically comprised of a major annual review and sometimes complimented by a formal mid-year feedback session. Examination of these programs reveals most performance ratings are based on those individual behaviors, events, and accomplishments occurring within a few weeks of a review’s development. Consequently, employees achieving great success throughout the year, particularly those with significant achievements earlier in the period, feel cheated by a process that frequently overlooks these accomplishments.
Leadership Inspirations – Guided by Experience
/in Leadership Inspirations/by StrategyDriven“The trouble with using experience as a guide is that the final exam often comes first and then the lesson.” Anonymous
Recommended Resource – Secrets of Power Problem Solving
/in Decision-Making, Recommended Resources/by StrategyDrivenSecrets of Power Problem Solving by Roger Dawson About the Reference Secrets of Power Problem Solving by Roger Dawson provides an insightful examination of the theories and practices associated with decision-making. Throughout his book, Roger challenges commonly held beliefs about the decision-making process and provides actionable methods to effectively address problems of all types… of […]
Creating Customer Focused Teams, Part 1
/in Management & Leadership, Marketing & Sales/by Bruce HodesWhat is a Customer Focused Team? The word ‘team’ is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing. The best and most concise definition for corporate teams I have found comes from The Wisdom of […]
Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention
/in Marketing & Sales/by Richard SchroderDo you know the real reasons why your lost customers decided to stop working with your company? Do you understand the unmet needs of your most dissatisfied clients? When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your […]