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How to Make Your Small Business More Secure

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StrategyDriven Risk Management Article | How to Make Your Small Business More SecureIf you own or run a small business, one of the most dangerous mistakes that you can make is assuming that your business will not become a security target because of its size. But the truth is that size doesn’t matter when it comes to criminal attacks, particularly online. In fact, small businesses are often easier targets for cybercriminals and hackers since they often underestimate the importance of cybersecurity or do not have the same resources as the larger corporations. It’s important to understand the threats that your business is vulnerable to, particularly online, and to have a strong strategy to reduce them.

Outsource to a Professional IT Company

Your small business might not have the budget to hire a team of in-house IT employees, but that shouldn’t stop you from getting the support that you need. Outsourcing to a professional IT support company is the best option to ensure that your small business has the security resources and IT professionals necessary to ensure that threats are kept to a minimum and that your data is kept secure. If you are looking for London IT support, Totality Services is an IT support company in London offering professional services to small businesses looking to streamline IT processes and improve security. One of the best IT companies in London, Totality Services are a Microsoft Partner offering round-the-clock IT support for your business. Learn more at totalityservices.co.uk.

Have a Strong Password Policy

More often than not it is very simple mistakes and human error that can lead to some of the worst data breaches. And one of the easiest ways for hackers and cybercriminals to get into your systems is by guessing passwords. It’s important to ensure that all employees are fully trained and educated on the importance of having a strong password policy and why practices such as sharing passwords, using easily guessable passwords, using the same passwords for different login credentials and writing passwords down are not acceptable. A good password manager tool for all employees to use is a great investment in the security of your business.

Look Out for Phishing Attacks

Phishing attacks, in which a cybercriminal or hacker attempts to deceive somebody into giving away personal or sensitive information, are on the rise. And they are often used to try and get access to company data or employee login credentials. A phishing attack could come in the form of an email that appears to be from the business bank, for example, or from a senior member of staff. They are often seemingly innocent and can easily be fallen for. Be sure that all employees are trained on how to spot potential phishing attacks and have strong policies in place when it comes to the steps that need to be taken after an employee receives an email or another form of communication that is requesting sensitive information. All communications should be verified before any information is shared with the sender.

Shred Documents Before Disposing of Them

Many companies focus heavily on cybersecurity but fail to realise the other security risks that they might face. Documents, for example, can often contain sensitive information about your company, employees, or customers and every step should be taken to ensure that they do not end up in the wrong hands. Any invoices, printed communications, and quotes should be completely shredded before they are disposed of. You may even want to take disposing of shredded sensitive documents even further in terms of security by disposing of them in parts so that they cannot be put back together.

Deter Physical Break-Ins

Physical break-ins can be just as devastating to your company as cyberattacks, particularly if you have any securely stored physical data on-site. Make sure that your business is GDPR compliant by ensuring that no customer or employee information is left out where it could be accessed easily should anybody break into the business premises. Deter thieves and would-be burglars by installing video surveillance equipment and having a strong security alarm system at your business property.

Secure Data in the Cloud

Storing data in the cloud rather than in physical storage or on physical devices is not only more modem and easier for most small businesses, but it also makes it much harder for this data to be stolen. Data that is stored on a hard drive, for example, can be compromised if the hard drive itself is stolen or damaged. However, cloud-based storage that is fully encrypted and protected with strong login credentials is far more difficult to access. Tighten security even further by only allowing a select few, trusted people access to any data stored in the cloud.

Don’t make the mistake of thinking that your business is too small to be the victim of a cyber-attack. With attacks on small businesses on the rise, there’s never been a more crucial time to step up your security measures.

How to help your business grow in 2021

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StrategyDriven Entrepreneurship Article | How to help your business grow in 20212020 will go down in history as one of the hardest years for businesses. Some industries, like nightclubs or stadiums, haven’t been able to open their doors since the very start of the year. Even the businesses that are normally in constant high demand, like fast food restaurants and coffee shops, have faced their own challenges and seen big drops in revenue. The sad reality is that some businesses won’t survive long enough to reopen their doors after the Christmas holidays. Those that do survive will be desperate to increase their profits to make up for the damage caused by the coronavirus. If you’re one of those businesses looking to recover, here are some of the best ways you can help your business grow in 2021.

Employ the right people

One of the most important aspects of any business is the people you employ. Choose the right employees and they will be your most important asset. Choose the wrong people to work with and they can cause all manner of problems, including poor productivity, inaccuracies and they could even damage your brand’s reputation, all of which will impact your ability to turn a profit.

To make sure your business can reach its financial potential, it’s important to choose a talented group of people who can work well together to produce a good product or provide a good service. It’s important that you choose people with the right skills you need to compete those all-important tasks. One of the best ways to ensure you find people with the right skillset is to seek the help of a recruitment agency that truly understands your industry. Whether you work in the construction industry or the performing arts, find a local recruitment agency that can instantly recognise what makes a good potential employee for your business. That way you won’t be wasting your time meeting up and interviewing candidates that are clearly not the right fit for your team. If you suddenly have a gap in your workforce that needs filling, they can find you the right person to fill that position before your productivity is affected.

Introduce yourself to your customers once more

If you’re involved in an industry that has been forced to close temporarily or reduce the services you provide, it’s important to remind your customers of your existence once you are able to fully reopen. Even if you have been able to remain open, it may be that the restrictions have meant many people just haven’t required your products or services. A lot of businesses are in this very situation, for example those who sell travel insurance or even those who sell suits and dresses for big evenings out socialising.

One of the best ways to attract those customers back is to act like those customers are brand new to your business. Create a marketing campaign that explains the advantages of using your products or services. Remind them of how they can buy goods from you or access your services. Make sure this marketing is located in the places where your target audience spends most of their time. For young people, this could be on social media platforms like Facebook or Instagram. For the older generation, this could be in newspapers and on the radio, although an increasing number of people in this demographic are now using social media.

Revisit your pricing

Over the last few months, it’s probably not just your earnings that have taken a big hit. It’s likely that some of your customers also have a lot less money than they did this time last year, whether that’s because their hours have been reduced at work, they’ve been furloughed or they’ve lost their job completely. If this is the case, the main obstacle stopping them buying your product may be the price. Consider either reducing the price of your products or offering cheaper alternatives for those who have a smaller budget. For example, you could offer a product in smaller quantities or made from cheaper materials.

On the other end of the scale, there could be customers with lots of money saved up as they weren’t able to go on their annual holiday or they just spend less money on things like day trips and nights out. Consider offering luxury packages to encourage these customers to spend more money with you. You could group several of your products together and sell them as a bundle, offering customers a small discount for buying all of the products together.

6 Ways to Increase Your Team’s Productivity

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StrategyDriven Managing Your People Article | 6 Ways to Increase Your Team’s ProductivityLeading a team isn’t simple, no matter the size. Whether you’re in charge of a team of five or a team of 500, there are obstacles you must overcome. Your goal is efficient, hard-working staff that boost the business’ quality and increase profits. To do this, you must be a leader who promotes productivity, and here are six ways you can do that.

1. Communicate Effectively 

A crucial part of leadership is having excellent communication skills. Without them, you run the risk of miscommunication that will lead to errors, frustration, and loss of morale. Provide your staff with constructive feedback, a clearly defined task list, and have an open-door policy. This way, your team will know they can rely on you to be honest and give help where it is needed, which will boost productivity.

2. A Comfortable Environment

Assuming that you and your team work the standard 40-hour week, you are spending a third of your time in the workplace. By creating a bright, comfortable environment, you will cultivate a productive team that enjoys being at work. Add plants, install wide windows, and have an area where your team can hang out and discuss. You could even provide auto sliding doors that use sensors to open, providing your workplace with a brightened, automatic entrance.

3. Give Praise 

Acknowledging a job well done will boost a worker’s productivity. If your team is constantly hearing about where they’ve made errors, they will begin doubting themselves and it will show up in their work. By providing positive feedback, they will feel valued and have pride in their work, and they will carry on doing a great job.

4. Use Incentives 

People work best when they have a goal and a reward. Provide that reward by bringing incentives into the workplace, and you will see a definite uptick in hard work. In study findings written by Harold Stolovich, they found that incentive programs engaged participants, attracted quality employees, and that the employees valued the incentive programs. Some rewards you could employ include lunches out, coupons, and bonuses.

5. Understand Their Strengths

Each team member is an individual with their own strengths and weaknesses. You cannot expect one employee to work in the exact same way as another, so get to know your team and their strengths so that you can take advantage of them. It will benefit both you and the employees, as you get their best work while they are able to enjoy hitting their goals easily.

6. Leave Them to Their Work

Micro-managing results in a quick descent into unhappy employees. You hired them for a reason, so you should trust that they have the business’ best interest at heart and will do a fantastic job each day. Have confidence in your team by showing them freedom in their work and they will show you their appreciation through productivity. Their sense of responsibility will let them shine while allowing you to focus on other areas of the business.

Building Residual Income By Franchising Your Business

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StrategyDriven Entrepreneurship ArticleThe vision for every entrepreneur is to eventually figure out how to scale to the point where the day to day business isn’t reliant on the owner every minute of every day.  For many, this objective never comes to fruition as the business is structured in a way where the business owner is consumed and literally devoured by the entity.  The business owner becomes an employee in reality and the business never grows beyond what that business owner is able to accomplish with their own two hands.  The E-Myth, by Michael Gerber, says it best, to build a business, one must figure out how to get themselves OUT of the business before they can start to work ON the business.  Franchising is a the ultimate definition of scale where a business owner removes themselves completely from operational responsibilities in order to become a coach to others who wish to enter the world of entrepreneurship.  The reason why franchising lends itself to scalable, high-residual income is the same reason that Larry Ellison has a net worth of $49.6 billion and a boat that is larger than some countries.  Once you are able to create the formula for what you do and replicate that formula through scaled growth, you have achieved the ability to generate income for your intellectual property.

Franchising is a unique vehicle in that it allows businesses that traditionally are not scalable, such as restaurants, retail and service businesses to become scaled through franchisee’s investment and willingness to manage the local business.  When you franchise a business, you create a vehicle that supports residual income through long term relationships with independent franchise ownership and contiguous brand equity.  Franchisees pay a fee to you as the franchisor for the rights to your intellectual property and brand recognition in addition to making the investment in opening the new franchise location of your business model.  Where the residual income is derived from franchising is that a franchisee typically commits to a 10-20 year relationship where they are agreeing to pay a percentage of their revenues on a weekly or monthly basis.  In addition, many Franchises also require franchisees to purchase products and business items from the franchisor as well which may be sold at a profit to the franchise network.  This is where residual income is generated and at the time where a franchise system becomes self-sufficient is when the business owner can step out of day to day operations entirely and focus on building the business and moving the company forward.  Visionary entrepreneurs who leveraged franchising to expand such as John Hewitt in the tax preparation business or Ray Kroc in the hamburger business were most likely not the best tax preparers or burger flippers, they were great at finding scale and achieving residual income for their ideas.

To franchise a business one must be in a position where they have the right formula in place, systems, processes and procedures to be able to teach a third party how to do what you do.  In many cases, I’ve found that business owners don’t realize that franchising is a viable expansion model and that they could achieve this residual income sooner than expected.  My advice is always to let the market drive this decision of whether to franchise your business, if people are asking for what you do in their market and how to invest in your business, the franchise expansion model needs to be on the table.

For more information on how to franchise your business, visit Franchise Marketing Systems: www.fmsfranchise.com/

About the Author

Christopher James ConnerChristopher Conner, President of Franchise Marketing Systems has been in the franchise industry since 2002 working with several hundred different franchise systems in management, franchise sales and franchise development work. His experience ranges across all fields of franchise expertise with a focus in franchise marketing and franchise sales but includes work in franchise strategic planning, franchise research and franchise operations consulting.  To read Christopher’s complete biography, click here.

Strategies to Transform Your Small Business into A Large One

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StrategyDriven Managing Your Business Article | Strategies to Transform Your Small Business into A Large One

Small businesses play a large role in the world’s vibrant economies, as they employ many people and drive innovation and competitiveness. According to the US Small Business Administration (SBA), small businesses constitute 44% of the country’s economic activity. However, every small business owner’s primary goal is to have a company that expands and eventually becomes large and profitable. So which smart strategies can help turn your small business into a large one? Here are four points to consider:

1. Extend your market reach

Making your products or services available to new customers is a great way to expand your small business into a large one. New markets represent new customers, who also represent fresh opportunities for increased earnings. You should open stores in new areas to introduce your business to new customers. Experts also recommend targeting new groups in your locality who could use your products and services, aside from your regular customers. Finding and promoting new uses for your product also encourages existing customers to purchase more from you. Therefore, it would be advantageous if you extended your market reach to increase sales and transform your business into a more stable model. Over time, this stability will only lead to increased earnings that will transform your business into a large one.

2. Introduce new products and services

Many business experts agree that the business world is in constant flux, and as such new products and services are crucial to the survival of companies. Consider introducing new products and services that attract new customers and encourage your existing ones to buy more. Accomplishing this can be quite tricky, but with research and flawless execution, you could be on your way to bigger things. First of all, you must identify a pressing need through customer interaction, employee brainstorming, and personal research. Then, you must develop and test a product concept that meets this urgent need. Developing a good prototype is essential here, so reach out to experts to find out how it works and how best you can bring your ideas to life to permeate new markets.

3. Consider franchising

Research reveals that 80% of McDonald’s locations are franchises. Franchising is a useful tool that you can also leverage to transform your small business into a big company. As your small business begins to experience success, consider licensing your branding, business model, and processes to others who will market your products under your brand name. Franchising has many benefits that should make it a vital consideration in your business expansion plans. Firstly, it can substitute capital acquisition as a less risky and more cost-effective way of business expansion. Franchising also gives you more motivated unit managers because your franchisees are business owners themselves with a vested interest in your business’ success. It facilitates faster growth because you team up with already successful companies, which catapults you to a market leadership position within your industry ahead of your competitors. You should see franchising as a way to increase your business’ profitability, penetrate new markets, and transform your small business into a large company.