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StrategyDriven Leadership Inspirations Quote

Leadership Inspirations – Committees

StrategyDriven Leadership Inspirations Quote
 
“What is a committee?  A group of the unwilling, picked from the unfit, to do the unnecessary.”

Richard Long Harkness (1907 – 1977)
Washington Correspondent for NBC and The Philadelphia Inquirer

StrategyDriven Risk Management Article

Stunning Strategies to Help Your Business Ace Health & Safety

StrategyDriven Risk Management ArticleHealth and safety needs to be a primary concern for any business in the world. If you don’t have the right health and safety mandates in place, you are going to suffer as a business. Nothing is as important these days as health and safety, and you need to make sure you have strong health and safety procedures in place. There are a lot of things you can do to ensure this, and it is vital for the business.

If you are compromised at all with health and safety, you are going to find that your business will be suffering from accidents, lawsuits, and a damaged reputation. This is why you need to do what you can to ensure you are the most safe and secure company you can possibly be. These strategies are going to go a long way toward helping you get the best health and safety mandate possible.

Understand Health & Safety

You have to understand how much health and safety matters in the world of modern business. It is important that you take a look at health and safety and understand what it is, and why it affects the business. Health and safety is how you protect your employees and the future reputation of the company. Businesses with poor health and safety mandates are the ones that wind up struggling.

Ensure Your Employees are Protected

It is also important that you make sure your employees are protected on a daily basis. This means that they need to be trained properly so that they understand what health and safety risks there are in the business. They also need to be taught what they can do to make themselves safer on a daily basis. It is also important for you to get online and look at what you can do to make the workplace safer. You might consider digital security, or here is some protective gear you may want to introduce into the business. Ensuring your employees are protected and kept safe is one of the best ways of acing health and safety.

Fire Drills are Important

You also need to do as much as you can to ensure you have proper drills in place. A fire drill is an essential part of the business health and safety mandate. If a fire breaks out in the business, this can be very destructive, so you need to know how to react in the event of a real fire. This is something that makes a fire drill so important for the business and will allow you to keep your staff safe, and the business assets protected.

Incident Reports

There are a lot of things you can do to improve the way you conduct health and safety in your business. But, one of the major things you can do is to keep logs and incident reports anytime something happens. This is important from a legal perspective, but you also need to refer back to it and understand why the incident might have occurred, as well as how you might be able to prevent it in the future.

As you can see, these are just a few of the wonderful strategies in place that you can use to help boost health and safety. Try to focus on what you can do to improve the working conditions for your employees, and make the working environment safer. These are some of the things that will go a long way toward helping you run the business faster.

StrategyDriven Organizational Performance Measures Article

How Data Management Can Help You Get More from BI

StrategyDriven Organizational Performance Measures ArticleMaking sound business decisions often relies on extensive analysis from a wide variety of sources, which can be a difficult and laborious process without proper data management solutions. Not taking advantage of modern software services made to manage and govern your information stores in an effective manner can diminish your chances of competing with organisations that do. The business world of today moves at a fast pace, leaving little room for error or experimentation.

To show how business intelligence can be improved via better data management, let’s take a look at how proper data management procedures can drive positive resolutions.

Data Management Suites to Handle Automated Processes

Manually gathering, sorting, and analysing relevant data for your business can be a monumental task that requires a massive amount of manpower. Having the ability to more quickly and efficiently store and retrieve your information in a format that is easy-to-understand and reliable can set you apart from the competition.

Without a proper data management tool such as ZAP Data Hub, you risk missing out on a lot of important data that just can’t be obtained using traditional methods. This reduces your chances of making intelligent business decisions. Data management suites and services are offered by a variety of vendors to meet any industry’s requirements.

Expanding BI Availability Within Your Organisation

If you’re not using information gathering and data-driven decision making across all departments, then you could be missing out on increased productivity and metrics. Lower-level management depends on reports and statistics to be able to do their job effectively; their efforts are hampered by the lack of a fast and simple way to acquire the data they need.

Putting more power into the hands of those who actually use business intelligence to make important decisions can liberate their reliance on other groups and allow for much faster solutions.

Real Time Results Can Make for Quick Decision Making

The slow turnaround time from the request of a data report to its delivery can be a huge roadblock that deters the ability to make speedy resolutions on the fly. The time it takes for a team of people to collect, analyse, and extrapolate real information from a chunk of data is monumental compared to the relative ease in which automated systems can process the same data. Lightning-fast collection and reporting – in real time – allows for far greater flexibility for decision makers and speedy response times.

Automation Allows More Time Spent on Examination

Traditional methods of reporting usually rely on IT or executive branches of your organisation to do the heavy lifting when it comes to data acquisition and publication. In today’s heavily data-driven environment, the need for expedient delivery of records is paramount to success. Following traditional procedures puts your organisation at a disadvantage compared to those who understand the importance of proper data management. It has never been easier to automate these laborious data collection and reporting tasks with modern data management solutions, thereby giving your IT department more time to work on their primary tasks.

Companies live and die by the fortitude of their data management and governance principles. Those that have a tenuous grasp of their data and what it really means are doomed to make poor decisions. Getting the most out of your BI tool requires modern methods and technology-driven protocols.

StrategyDriven Customer Relationship Management Article

Customer Service: Are You Doing Enough?

StrategyDriven Customer Relationship Management ArticleBelieve it or not, customer service is the backbone of any successful business across all industries. It only takes a few minutes searching the web for leading causes of customer dissatisfaction and you will clearly see that insufficient customer service tops the list. It is a given that customers will have questions or issues with any product or service but it’s how you deal with those issues and questions that makes a difference. When it comes to customer service, are you doing enough? Here are a few checkpoints you may wish to analyze to see just how well you are doing on that front.

Time is of the Essence

If there is one cardinal rule in business, it would be that time is money. When it comes to customer service, it is vital that anyone running a help desk has instantaneous access to any information the customer may need to resolve their issue. How many times have you been transferred from department to department only to find there is only one person who is able to answer your question, even though it may not be something they would ordinarily handle?

With an IT solution such as SysAid’s help desk, this would not be an issue. It’s only a matter of accessing a user-friendly dashboard to find the solution or department necessary to answer the customer’s question or resolve their issue. Rapid resolution is a way to save time and, consequently, money. Time is money and every minute lost equates to dollars and cents down the drain. Don’t forget that the customer’s time is also valuable. Are you resolving issues or answering questions in the quickest, most direct manner? If not, then you are most definitely not doing as much as you could.

No One Likes Getting the Runaround

One of the most important tools you can give your customer service reps is the information they need to handle calls quickly and efficiently. As mentioned above, altogether too often customers call in to a help center only to be transferred to a wrong department or person. Are your customer service reps equipped with the IT they need to efficiently route calls where they need to go? Do they have the information at hand to answer questions which are not overly technical?

Given the right help desk platform, any customer service rep should be able to answer tier 1 questions quickly and accurately without the need to transfer a call unless the question is beyond what they are legally or professionally allowed to answer. While wasted time is the number one customer service complaint, being given the runaround with repeated transfers comes in at a close second. No one likes getting the runaround which is both frustrating and time consuming.

The Value of Customer Retention

Unfortunately, altogether too many businesses are so wrapped up in customer acquisition that they fail to realize that customer retention is even more important. It takes a lot less marketing money to keep a customer than it does to find a new customer, and this is why customer service is so vitally important to any business.

If you are experiencing a higher than average turnaround in customers or clients, you probably aren’t doing enough in terms of customer service. Although no customer service rep can be expected to be an expert on every level of a business, there are IT tools to give them what they need to satisfy incoming calls. Get this right and you will notice a growing customer base, higher profitability and a customer service desk that does just what it’s supposed to be doing – serving the customer to keep them happy and loyal. In the end, that’s the key to success.

StrategyDriven Entrepreneurship Article

Becoming a Notary Public

StrategyDriven Entrepreneurship ArticleWhile the specific laws vary from state to state, there are a few basic steps you can expect to encounter on your journey to becoming a Notary Public. Whether you are required to obtain your Notary certification as part of your job or you are interested in starting your own Notary signing business, a Notary certification gives you the authority to sign mortgage documents, marriage certificates, trust documents and perform many other civil duties. If you have ever wondered how to become a notary, here is an outline of important steps.

In order to become a Notary, you should be at least 18 years of age with no criminal background. Some states require background checks, and most states charge a set fee on top of exam costs, application fees, supply costs and background screening charges in order to become a Notary. Most states require that people holding the Notary Public title always have certificates, stamping seals and a detailed journal on hand for documenting jobs for your protection.

Your state’s secretary office will often have all of the information pertinent to courses, specialized training and exam information on becoming a Notary. Most standard notary courses only take about three to six hours to complete, and exams are often scheduled immediately following the completion of the course; not all states administer exams.

Most states also require that you obtain a Notary bond. Surety bond amounts vary, but this type of insurance protects both you and the consumers if you should happen to make a mistake that damages someone. It takes about seven to nine weeks to become a Notary, depending on your state’s laws. Certification and exam requirements also vary from state to state.

A standard notary term is four years, but many states have five or ten-year terms. Once you are deemed a Notary Public, you can generally notarize most documents that come across your desk. Some legal documents may be restricted, but most legal requests for notarization that are accompanied by acceptable forms of identification may be notarized by you once you are certified. You provide an essential civil service as a Notary Public.