What is a Customer Focused Team? The word ‘team’ is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing. The best and most concise definition for corporate teams I have found comes from The Wisdom of […]
Many business professionals almost singularly focused on identifying and fixing ‘the ugly’ – shortcomings that result in their organization’s most adverse outcomes. This focus is understandable as extremely poor performance can cause irreparable damage. The approach, however, omits critical examination of a range of organizational performance, ‘the good’ and ‘the bad;’ placing the organization at risk of achieving only suboptimal performance.
https://www.strategydriven.com/wp-content/uploads/iStock_000016920271XSmall.jpg282426StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2012-07-24 06:40:082018-10-20 13:37:05Evaluation and Control Program Best Practice 3 – Assess the Good, the Bad, and the Ugly
Do you know the real reasons why your lost customers decided to stop working with your company? Do you understand the unmet needs of your most dissatisfied clients? When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your […]
Performance within groups typically does not just happen. For a group to really perform well it needs practice. The group needs to understand the best way to organize itself for performance. This concept is commonly understood by sports teams and the military. They clearly see the need to give groups opportunities to practice. Boot Camp […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2012-07-18 06:42:552016-01-31 17:36:47Creating Teams
“There is most often no simple solution for a complex problem. True genius is finding the complex solution for the complex problem and being able to communicate it simply.” Author Unknown
Judgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right by Thomas H. Davenport and Brook Manville About the Reference Judgment Calls by Thomas H. Davenport and Brook Manville examines twelve mission critical decisions made by public and private organizations for the key aspects of the decision process employed and analytical […]
Establishing and maintaining and organizational culture supportive of a diverse and inclusive workforce requires deliberate ongoing action communicating the importance of and support for these principles.
https://www.strategydriven.com/wp-content/uploads/DIPM.jpg339354StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2012-07-10 06:06:062019-08-18 18:29:21Diversity and Inclusion Best Practice 2 – Performance Measurement
The Miami Heat just won the NBA title, and LeBron James, aka ‘King James,’ won the most valuable player award. He completed a nine-year mission. A reporter asked him what his first thoughts were. He instantly replied with a HUGE smile, “It’s about damn time.” As most know, the game of basketball is a team […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2012-07-09 06:49:462016-08-07 21:56:33Championship aftermath. The first breeds the second.
A Primer on the Workforce, Levels of Jobs, Plateaus of Professionalism It’s lonely at the top. Corporate executives must develop themselves for the next level and to be useful to their companies and communities in the future. This is a primer for executives and the heirs apparent to company leadership. Critical topics include leadership development […]
https://www.strategydriven.com/wp-content/uploads/HankMoore2.jpg333290StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2012-07-06 06:59:422016-05-11 14:50:08The Big Picture of Business – Developing The Talent for Business to Succeed
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Episode 40 – The Big Picture of Business: Learning from the Recession and Moving Forward […]
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Business Programs
Creating Customer Focused Teams, Part 1
/in Management & Leadership, Marketing & Sales/by Bruce HodesWhat is a Customer Focused Team? The word ‘team’ is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing. The best and most concise definition for corporate teams I have found comes from The Wisdom of […]
Evaluation and Control Program Best Practice 3 – Assess the Good, the Bad, and the Ugly
/in Business Performance Assessment Program, Evaluation & Control Program, Premium/by StrategyDrivenMany business professionals almost singularly focused on identifying and fixing ‘the ugly’ – shortcomings that result in their organization’s most adverse outcomes. This focus is understandable as extremely poor performance can cause irreparable damage. The approach, however, omits critical examination of a range of organizational performance, ‘the good’ and ‘the bad;’ placing the organization at risk of achieving only suboptimal performance.
Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention
/in Marketing & Sales/by Richard SchroderDo you know the real reasons why your lost customers decided to stop working with your company? Do you understand the unmet needs of your most dissatisfied clients? When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your […]
Creating Teams
/in Management & Leadership/by Bruce HodesPerformance within groups typically does not just happen. For a group to really perform well it needs practice. The group needs to understand the best way to organize itself for performance. This concept is commonly understood by sports teams and the military. They clearly see the need to give groups opportunities to practice. Boot Camp […]
Leadership Inspirations – Complexity
/in Leadership Inspirations/by StrategyDriven“There is most often no simple solution for a complex problem. True genius is finding the complex solution for the complex problem and being able to communicate it simply.” Author Unknown
Recommended Resource – Judgment Calls
/in Decision-Making, Recommended Resources/by StrategyDrivenJudgment Calls: Twelve Stories of Big Decisions and the Teams That Got Them Right by Thomas H. Davenport and Brook Manville About the Reference Judgment Calls by Thomas H. Davenport and Brook Manville examines twelve mission critical decisions made by public and private organizations for the key aspects of the decision process employed and analytical […]
Diversity and Inclusion Best Practice 2 – Performance Measurement
/in Diversity & Inclusion, Organizational Performance Measures, Premium/by StrategyDrivenEstablishing and maintaining and organizational culture supportive of a diverse and inclusive workforce requires deliberate ongoing action communicating the importance of and support for these principles.
Championship aftermath. The first breeds the second.
/in Marketing & Sales, Practices for Professionals/by Jeffrey GitomerThe Miami Heat just won the NBA title, and LeBron James, aka ‘King James,’ won the most valuable player award. He completed a nine-year mission. A reporter asked him what his first thoughts were. He instantly replied with a HUGE smile, “It’s about damn time.” As most know, the game of basketball is a team […]
The Big Picture of Business – Developing The Talent for Business to Succeed
/in Management & Leadership, Talent Management/by Hank MooreA Primer on the Workforce, Levels of Jobs, Plateaus of Professionalism It’s lonely at the top. Corporate executives must develop themselves for the next level and to be useful to their companies and communities in the future. This is a primer for executives and the heirs apparent to company leadership. Critical topics include leadership development […]
StrategyDriven Podcast Episode 40 – The Big Picture of Business: Learning from the Recession and Moving Forward
/in StrategyDriven Podcast/by StrategyDrivenStrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Episode 40 – The Big Picture of Business: Learning from the Recession and Moving Forward […]
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