Using procedures drives consistency, reducing risk and increasing quality. Whether an activity is performed by different individuals or multiple times by the same person, proper procedure use and adherence ensures the prescribed activities are performed in the same manner, in the same order, and from the same starting conditions every time thereby yielding the same expected result. Furthermore, past operating experience can be incorporated into procedures so that lessons learned information is passed from user to user helping ensure mistakes of the past are not repeated in the future. All that said, procedures only drive this type of desired performance if used and adhered to correctly.
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About the Author
Nathan Ives is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.