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Human Performance Management Best Practice 9 – Procedure Use and Adherence

StrategyDriven Human Performance Management Best Practice ArticleUsing procedures drives consistency, reducing risk and increasing quality. Whether an activity is performed by different individuals or multiple times by the same person, proper procedure use and adherence ensures the prescribed activities are performed in the same manner, in the same order, and from the same starting conditions every time thereby yielding the same expected result. Furthermore, past operating experience can be incorporated into procedures so that lessons learned information is passed from user to user helping ensure mistakes of the past are not repeated in the future. All that said, procedures only drive this type of desired performance if used and adhered to correctly.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Human Performance Management Best Practice 8 – Procedure Level of Use Standards

StrategyDriven Human Performance Management Best Practice ArticleUse of procedures and work instructions helps increase performance consistency between individuals conducting these documented activities and between repetitive performances by one person. Such consistency promotes the error-free performance necessary for high-risk and high-quality operations. However, the use of procedures slows progress and limits productivity. Since not all activities demand a high degree of consistency, a graded approach to the application of a procedure use standard is warranted.


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Human Performance Management Best Practice 7 – Checklists

StrategyDriven Human Performance Best Practice ArticleIndividuals within organizations of all types frequently perform repetitive tasks demanding high levels of consistency and/or quality. In these circumstances, logically sequenced lists of activities serve to drive the desired consistency and quality without themselves being overly burdensome or time consuming.


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Tactical Execution Best Practice 6 – Succession of Authority

StrategyDriven Tactical Execution Best Practice Article“You are not open for business unless you are ready to do business.”
StrategyDriven Contributors

Limited resources, personnel, financial, and material, are a constraining reality faced by every business. These constraints prevent leaders from executing on business activities and in some avoidable cases result in customers not receiving the goods and services to which they are entitled. In other instances, business operations cease altogether. While demand spikes cannot be perfectly anticipated, policy-induced limitations are fully avoidable and often inexcusable. An executable authority succession pan is one such mechanism used to avoid a policy-driven operational stoppage.


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Benefits of Debriefing

The Forces of global change can render professional skill sets obsolete almost overnight. Organizations that fail to continuously revise assumptions about their operating environment (i.e. market) risk obsolescence or irrelevance. It is vital to develop the capacity to learn from your environment. But how is this done? Information overload is the management crisis of the 21st century. We have so many measures, dashboards and performance indicators that acquiring information can become an end rather than a means. The answer is debriefing. In fact, debriefing isn’t just something that is helpful, in today’s environment it’s an imperative.


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About the Authors

James MurphyJames D. ‘Murph’ Murphy, the Founder & CEO of Afterburner, Inc., has a unique and powerful mix of leadership skills in both the military and business worlds. Murph joined the U.S. Air Force where he learned to fly the F-15. He logged over 1,200 hours as an instructor pilot in the F-15 and accumulated over 3,200 hours of flight time in other high-performance aircraft. As the 116th Fighter Wing’s Chief of Training for the Georgia Air National Guard, Murph’s job was to keep 42 combat-trained fighter pilots ready to deploy worldwide within 72 hours. As a flight leader, he flew missions to Central America, Asia, Central Europe and the Middle East.

Will DukeWill Duke is Afterburner’s Director of Learning and Development. His duties include coordination of the development of intellectual property, training programs, and educational materials. He also serves as a consultant to process and continuous improvement management programs. With Co-Author James ‘Murph’ Murphy, he wrote the 2010 release The Flawless Execution Field Manual.