Last week I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now, and go here. The answer revolves around four words you already know: positive attitude and personal pride. Let’s start with a little background… Here are the reasons or feelings that negatively […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-03-11 06:46:202016-08-07 21:56:06The Secret of Lousy Service and How to Fix It
QUESTION: Why does lousy service occur? ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I am amazed at how many times someone in a service environment delivers lousy service. And it’s often not just lousy – add rude, offensive, abrasive, defensive, maddening, and most of all disappointing. GREAT NEWS: It doesn’t […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-03-04 06:50:512016-08-07 22:22:56The Secret of Lousy Service and Why it Happens
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Special Edition 65 – An Interview with Ed Reilly, editor of AMA Business Boot Camp […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-02-28 06:01:152015-10-08 00:23:01StrategyDriven Podcast Special Edition 65 – An Interview with Ed Reilly, editor of AMA Business Boot Camp
Most leaders monitor the performance of their various divisions, departments, and work groups using a system of organizational performance measures. These measures monitor the efficiency and effectiveness of that organization’s functions – a reflection of the responsible manager’s performance.
https://www.strategydriven.com/wp-content/uploads/TeamworkGoal.jpg265452Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-02-26 06:32:402020-10-24 15:47:34The Difference Between Personal Goals and Organizational Performance Measures
Look at More: A Proven Approach to Innovation, Growth, and Change by Andy Stefanovich About the Book Look at More by Andy Stefanovich details a framework for unleashing an organization’s creativity to develop new products, build brands and audiences, and grow market share. Andy’s framework specifically targets the liberation of the ‘5Ms’ of innovation: Mood: […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-02-21 06:57:122015-09-17 21:44:15Recommended Resources – Look At More
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Episode 44 – The Big Picture of Business: Business Leader as Community Leader, part 2 […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-02-21 06:29:112015-10-08 00:23:55StrategyDriven Podcast Episode 44 – The Big Picture of Business: Business Leader as Community Leader, part 2 of 2
The answer is ‘assertive.’ It’s the best strategy for engaging, establishing control, proving value, creating a buying atmosphere, and forging a relationship. I define assertiveness as a state of mind and a state of preparation PRIOR to implementation in a sales call. CAUTION: This writing assumes (a bad thought process in sales) you have both […]
https://www.strategydriven.com/wp-content/uploads/JeffreyGitomer.jpg218156StrategyDrivenhttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngStrategyDriven2013-02-18 06:11:532016-08-07 22:06:42Are you passive, aggressive, or assertive? Only one way wins.
StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Episode 43 – The Big Picture of Business: Business Leader as Community Leader, part 1 […]
https://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.png00Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-02-14 06:12:382015-10-08 00:24:53StrategyDriven Podcast Episode 43 – The Big Picture of Business: Business Leader as Community Leader, part 1 of 2
https://www.strategydriven.com/wp-content/uploads/TalentAcquisition.jpg300400Nathan Iveshttps://www.strategydriven.com/wp-content/uploads/SDELogo5-300x70-300x70.pngNathan Ives2013-02-12 06:34:012019-08-18 21:56:53Talent Management Best Practice 5 – Include Talent Needs in Business Plans
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The Secret of Lousy Service and How to Fix It
/in Marketing & Sales/by Jeffrey GitomerLast week I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now, and go here. The answer revolves around four words you already know: positive attitude and personal pride. Let’s start with a little background… Here are the reasons or feelings that negatively […]
The Secret of Lousy Service and Why it Happens
/in Marketing & Sales/by Jeffrey GitomerQUESTION: Why does lousy service occur? ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I am amazed at how many times someone in a service environment delivers lousy service. And it’s often not just lousy – add rude, offensive, abrasive, defensive, maddening, and most of all disappointing. GREAT NEWS: It doesn’t […]
StrategyDriven Podcast Special Edition 65 – An Interview with Ed Reilly, editor of AMA Business Boot Camp
/in Management & Leadership, StrategyDriven Podcast/by Ed Reilly and Nathan IvesStrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Special Edition 65 – An Interview with Ed Reilly, editor of AMA Business Boot Camp […]
Podcast: Play in new window | Download (Duration: 30:00 — 41.2MB)
Subscribe: RSS
The Difference Between Personal Goals and Organizational Performance Measures
/in Organizational Performance Measures, Premium, Talent Management/by Nathan IvesMost leaders monitor the performance of their various divisions, departments, and work groups using a system of organizational performance measures. These measures monitor the efficiency and effectiveness of that organization’s functions – a reflection of the responsible manager’s performance.
Recommended Resources – Look At More
/in Innovation, Management & Leadership, Recommended Resources/by StrategyDrivenLook at More: A Proven Approach to Innovation, Growth, and Change by Andy Stefanovich About the Book Look at More by Andy Stefanovich details a framework for unleashing an organization’s creativity to develop new products, build brands and audiences, and grow market share. Andy’s framework specifically targets the liberation of the ‘5Ms’ of innovation: Mood: […]
StrategyDriven Podcast Episode 44 – The Big Picture of Business: Business Leader as Community Leader, part 2 of 2
/in Management & Leadership, StrategyDriven Podcast/by Hank Moore and Nathan IvesStrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Episode 44 – The Big Picture of Business: Business Leader as Community Leader, part 2 […]
Podcast: Play in new window | Download (Duration: 21:27 — 29.5MB)
Subscribe: RSS
Are you passive, aggressive, or assertive? Only one way wins.
/in Marketing & Sales/by Jeffrey GitomerThe answer is ‘assertive.’ It’s the best strategy for engaging, establishing control, proving value, creating a buying atmosphere, and forging a relationship. I define assertiveness as a state of mind and a state of preparation PRIOR to implementation in a sales call. CAUTION: This writing assumes (a bad thought process in sales) you have both […]
Leadership Inspirations – Creating Rivalries
/in Leadership Inspirations/by StrategyDriven“Such seems to be the disposition of man, that whatever makes a distinction produces rivalry.” Dr. Samuel Johnson (1709 – 1784) English writer
StrategyDriven Podcast Episode 43 – The Big Picture of Business: Business Leader as Community Leader, part 1 of 2
/in Management & Leadership, StrategyDriven Podcast/by Hank Moore and Nathan IvesStrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Episode 43 – The Big Picture of Business: Business Leader as Community Leader, part 1 […]
Podcast: Play in new window | Download (Duration: 27:25 — 37.7MB)
Subscribe: RSS
Talent Management Best Practice 5 – Include Talent Needs in Business Plans
/in Premium, Strategic Planning, Talent Management/by Nathan IvesTalent additions can be costly and time consuming and, therefore, should be planned for within the organization’s long-term and annual business plans.