Ways to Impress a Client On a Business Trip

StrategyDriven Customer Relationship Management Article | Customer Relationships | Ways to Impress a Client On a Business TripHeavy luggage, lost at reception and boozy business dinners are all regular features of hosting a client who has traveled on business. One of the most important features of impressing a client while they’ve made the effort to travel is to keep them entertained while you get to know them. Spending some time talking over a few beers is great for understanding them on a personal level, but wowing them while they’re visiting can also be hugely beneficial to your company.

Don’t just take them to the local bar

If your client would really just prefer to sit in a comfy chair and drink a few beers, then perhaps take them to a quiet bar downtown. However, if they’re really interested in seeing what your town or city has to offer, take them to a restaurant that will show them you’re keen to offer them a high-quality experience. Something such as a Japanese Teppanyaki restaurant will not only offer them some impressive cuisine, but also show them a good time too.

Show them the sights of the city

Does your city have an infamous opera house? A beautiful set of gardens? Changing up where you chat to your clients about business not only gives them some mental respite, but also shows them that you hope they come and visit you again. You want them to get the sense you’re proud to have them in your home city. This also offers another chance to entertain your guests for the evening and make their work vacation have a greater focus on the vacation part.

Show them the best of your country

Some clients haven’t just traveled from one state to the other, they may have traveled from Europe or Asia, and they might be hoping to see a little more of the United States than just your board room. If you’re desperate to win this client’s approval, then showing them the best the US has to offer is a flashy way of keeping them impressed. Taking them to see the all American sights of Texas, by using a specialized transport service, can be key.

You can do this by searching for private jet charters Dallas. This will bring your company one step closer to impressing your international client, and the client one step closer to seeing a real cowboy. It’s even said that doing something silly or fun will lighten the mood and make everyone feel that little bit closer to their colleagues.

Offer them a souvenir to remind them of the trip

At the end of Local Hero, the most poignant moment is when the American lead character takes out a handful of sea shells that remind him of Scotland. Leaving them with something small and significant to place in their luggage that will hopefully remind them of the good time spent with your company, and leave them wanting more.

Clients on executive travel might be keen to be impressed, but they’re also a tired traveler. Finding activities that bring out the human and less of the business person will make the trip not only memorable for them, but also for your team.

Unexpected Issues with Business Trips

No matter how well you plan your business trip, sometimes there are events that take control away from us entirely. The best-laid plans are often the ones that fall apart in the face of adversity, and if you’re in an airport lounge or driving across the country, those hindrances can heavily impact your travel arrangements and business schedule. Sometimes, issues with business trips are completely out of our control, but knowing how to react and respond to them will go a long way to minimizing their impact on you and your career. Here are the best ways to cope with the most unexpected of issues.

World-Changing Events

Getting swept up in global events can be very frightening, and the fact is that there is, unfortunately, very little that you can do to prepare for them. Natural disasters, worker strikes, and even political unrest can have a severe impact on your travel plans, and they are far too big to manage on a personal level. The only thing that you can do in these big situations is to ensure that your friends, family, employer and work colleagues are aware of your location and your plans. In worst case scenarios, contact your nearest embassy and get advice on what to do next.

Car Accidents

Business trips by car are a great opportunity to discuss your strategies with your team and bond closer. Even if you’re traveling alone, car trips can be ideal for organizing your thoughts and mentally preparing yourself for the work commitments ahead. Car accidents are, of course, all too common, and if you’re injured while on a business trip, then there are going to be additional issues to consider, such as the insurance of your employer. As with any kind of traffic collision, it’s worth seeking legal advice from a team that has experience in automobile cases. Ideally, you want a legal team that works cross-country, with firms like who can advise you and guide you on the best course of action and has specialist knowledge of road accident cases.

Lost Luggage

If you frequently travel for work, you will have already perfected the art of packing! Lost luggage can be a considerable source of frustration, but the smart traveler will be prepared for the eventuality. Never pack vital work equipment or notes in your check-in suitcases, and always keep the most critical parts of your inventory close to hand. Never travel on a business trip without adequate travel insurance, and always be aware of the responsibility of your airline or coach when it comes to lost luggage. Of course, the best advice to avoid lost luggage is not to check any in and rely on your carry-on allowance instead.

The more that you travel for work, the more likely that you will eventually encounter mishaps, mistakes, and accidents. Always be aware of the potential for them and know what to do in the more extreme cases. Delays and cancellations may impact the end result of your business trip, but your safety and security should always be the priority.